Huntington National Bank Collector in Akron, Ohio
The shift for this position is Monday-Friday, either 3pm-7pm, 4pm-8pm, or 5pm-9pm.
The Customer Assistance Team at Huntington provides "Simply the Best" customer service at all times. Responsibilities include contacting delinquent customers by telephone or mail to collect past due payments or to make alternative payment arrangements.
The Customer Assistance Installment Loan Collector:
Updates collection files and completes all necessary paperwork.
Negotiates payment plans protecting the Bank's interest and completes decision-making process.
Recommends action regarding repossessions.
Arranges for appropriate Bank and/or legal action based on account analysis as deemed by manager.
High school diploma or GED
1 year of customer service experience
Call Center experience
Must have a desire to educate and assist troubled customers
Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
Ability to understand complex processes
Must be able to easily adapt to change and embrace continuous improvement
Must be goal oriented and self-motivated
Must be comfortable using a computer and keyboard
Working knowledge of consumer and collection law
Knowledge of CACS, RMS and HOGAN systems helpful
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire any candidate who uses tobacco or any nicotine product including, but not limited to, cigarettes, cigars, pipes, smokeless tobacco, chewing tobacco, snuff or snus, nicotine gum, the nicotine patch or any other kind of nicotine replacement product (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for cotinine (to check for use of tobacco and/or nicotine products and/or nicotine replacement therapy products) before they begin employment. If the position to which you're applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.
Huntington does not accept solicitation from Third Party Recruiters for any position.