Hewlett Packard Enterprise Company Technical Solutions Consultant in Alpharetta, Georgia

Technical Solutions Consultant

Job Description:

Are you looking for a technical role with one of the most impactful technology companies in the world?

At Hewlett Packard Enterprise (HPE), we’re building the future—one big idea at a time. Ready to unleash your professional potential? Our employees use their experience and scientific knowledge to design, develop, implement, and test hardware, software, systems, and processes—and continue our growth as a technology leader. If solving the world’s biggest technology challenges sounds like the right career path for you, read on.

About the Edge IoT Technical Solutions Consultant

Hewlett Packard Enterprise (HPE) Edge IoT is seeking to identify highly motivated and qualified individuals for an opportunity as an Edge IoT Technical Solutions Consultant in the Alpharetta, GA area.

You’ll have opportunity to work on the products we deliver and support, while gaining experience as a Technical Solutions Consultant which can lead to future careers within HPE.

This is a full-time position with an Alternate Work Schedule. The person in this role will work a flexible schedule, likely consisting of working hours of 11 am to 8 pm, Tuesday through Saturday. Shift assignments are subject to change dependent on the needs of the business.

In this role, as part of a larger team, you will provide remote (offsite) service, support, and customer access in pre-sales, post-sales, and service delivery environments. The technical teams’ focus is to solve various business systems and applications problems for customers, onsite engineering personnel, and Authorized Service Providers on standard, specialized or complex systems.

In this position, you will:

  • be based in Alpharetta, GA. No relocation assistance available.

  • work a flexible schedule, likely consisting of 11 am to 8 pm, Tuesday through Saturday

Responsibilities

In this role, you will:

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses, as well as end user contacts and proactive notification systems

  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based upon customer entitlement (warranty through mission-critical)

  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence

  • Evaluate unique or complex installations or configurations and make recommendations for resolution

  • Articulate clearly in writing and verbally

  • Add case resolutions to our Knowledge Management System (KMS)

  • Represent company in face-to-face customer location visits, industry conferences/trade shows, vendor meetings, etc.

  • Engage team members for support as required to ensure internal or external business and end users/clients service level agreement (SLA) demands are met

  • Develop partnership with and assist the Sales Pursuit team

HPE Pointnext: exceptional people supporting business technology in action. Pointnext is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers drive business outcomes through optimization of their data centers and other technology operations. At Pointnext, we know relationships and people matter--and our people and our services create a powerhouse solution designed to solve our customers' most challenging IT problems.

Qualifications

At HPE, people are our strategic advantage. People with the right mindset, coupled with the right talent, education and experience, will be instrumental to HPE maintaining and extending its prominence in the global IT market.

Talent, education and experience will only take us so far. Having the “right mindset” means being:

  • Adaptable — Takes in stride and constantly attunes to the changing needs of a highly dynamic business.

  • Curious — Our key contributors are always seeking to grow their knowledge, to gain new perspectives, and to find better ways forward.

  • Tenacious — Our business—our industry—demands self-starters who will takes ownership of projects and bring them to completion despite difficulties or setbacks.

Sound like a place where you can make an impact? If so, please let us hear from you by applying today!

Education and Experience Required

  • Bachelor’s degree preferred; technical discipline ideal

  • 2+ years’ experience troubleshooting wireless networking issues using knowledge of OSI layer

  • Without a degree, an additional 2+ years’ experience wireless networking troubleshooting experience, for a total of 4+ years

  • CCNA certification preferred

  • Working knowledge of Aruba networking ideal

Knowledge and Skills Required

  • Excellent verbal and written communication skills in English language

  • Experience troubleshooting in a technical environment

  • Excellent analytical and problem solving skills

  • Software and hardware knowledge of computing, storage and peripheral devices

  • Advanced proficiency with case management databases and tools

  • Superior customer service skills

  • Phone and remote support experience

  • E-support experience and knowledge

  • Ability to understand and be an advocate for the customer

Thanks for taking the time to review our job! If you think it is a match to your experience and interests, please apply today—we are eager to learn more about you! If you know a friend who may be a fit for the job, please refer them.

If you are seeing this job posting somewhere other than the HPE Careers website, you may apply by following these instructions:

  1. Log onto www.hpe.com/jobs

  2. Sign in, or create and confirm an account

  3. Click “Search Jobs”, then enter job number – 1013125

  4. Complete full application process

About HPE Pointnext

HPE Pointnext is a global service provider and business integrator delivering solutions with speed, power, precision, and passion. HPE is responsible for the development and delivery of the IT infrastructure solutions at the core of the world’s largest and fastest growing organizations, which includes servers, storage, networking, technology services, converged data center infrastructure, Telco and cloud solutions. As part of HPE, Pointnext provides world-class support and consulting services for Hewlett Packard Enterprise products and solutions. With over 6000 consultants and project managers in 110 countries, Pointnext assists clients in realigning their IT strategies and making the best use of technology to create or capitalize on business opportunities. We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including manufacturing, telecom, automotive, energy, financial services, and other key industries. Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, and integrated support for complex multi-vendor environments.

About Hewlett Packard Enterprise

Tomorrow belongs to the fast, and Hewlett Packard Enterprise is in the acceleration business!

To help companies accelerate, we’ve created a new company, one that defines transformation—and defies “business as usual”. In the fast-paced, quick-release environment of the future, you need to be constantly ready for change, be resourceful, and be highly adaptable to the ever-changing business landscape.

HPE is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Hewlett Packard Enterprise is not only the company best equipped to build a bridge from where enterprise IT is today, to where it needs to be, but HPE is also an incredible place to build a career. As the only company that brings it all—software, hardware, services, and talented people with the right mindset—we help organizations innovate, stay competitive, and quickly turn ideas into value.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.

Job:

Services

Job Level:

Intermediate

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

Hewlett Packard Enterprise

Technology innovation that fosters business transformation.

We Are In the Acceleration Business

We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

Standards of business conduct (SBC):

The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

Read more about how we win the right way.

Equal Opportunity Employer (EEO):

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

Please click here: Equal Employment Opportunity.

If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law - Supplement

Accessibility

Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail globaltalentacquisition@hpe.com.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.