Gene Codes Corporation Client Support Specialist in Ann Arbor, Michigan
About Gene Codes: Gene Codes is a worldwide leader in developing bioinformatics solutions for DNA Sequence Analysis. Our primary product is Sequencher, DNA Sequence Analysis Software. What We’re Looking For: We are looking for candidates with a biology or biotechnology degree or a marketing degree with a strong biology background who can work both individually and as part of a team. This individual must be hard-working, a fast learner, creative, have great communication skills, and have a strong interest in marketing. Position Responsibilities: liTechnical Support for Sequencher through phone, email, and web conferencing/li liKeep track of communication with clients in Salesforce/li liTrain sales staff on using Sequencher, especially for new features in upcoming releases, to enhance their sales technique/li liSupport sales staff by providing software demonstrations to sales prospects/li liProvide online and on-site training for customers/li liHelp update and create training materials/li liProvide Product Management team with feedback on suggested product improvements and feature requests from clients/li liPlan and coordinate trade show appearances and attend trades shows as needed/li liWrite and design content marketing materials, including monthly newsletter articles that highlight Sequencher’s role in exciting research and videos that demonstrate how to use Sequencher’s features/li liUpdate website with relevant, modern published articles that show off Sequencher’s abilities in both Sanger and NGS DNA Sequence Analysis/li liCoordinate social media marketing campaign/li liOrganize the mailing of software updates and brochures/li /ul Required Skills and Background: liA Bachelor’s degree in Biology, Biochemistry, or related field, or a Bachelor’s degree in Marketing with a science background/li liProficiency with both Windows and Mac/li liFamiliarity with bioinformatics software preferred/li liDemonstrated ability to work individually and on a team/li liStrong problem-solving skills/li liExcellent verbal and written communication skills/li liAbility to learn quickly/li /ul Compensation: Competitive base salary, 401K, medical insurance, and paid time off To apply: Please send a cover letter and resume to email@example.com.