Randstad Service Desk Technician in Atlanta, Georgia
Service Desk Technician
salary:$18 - $22 per hour
date posted:Wednesday, July 26, 2017
Randstad Technologies is seeking a Service Desk Technician for a contractor opportunity in Atlanta, GA. In this role, you will be a part of a team handling service requests and incidents reported by internal and external customers. Support will be provided onsite, remotely, over the phone, or via email. You will also develop solutions for desktop and software problems, utilizing your ability to analyze existing systems and make proactive recommendations for improvements.
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Alert management to emerging trends in incidents.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Install anti-virus software and ensure virus definitions are up-to-date.
Perform preventative maintenance, checking and cleaning of workstations, printers, and peripherals.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow ups to help requests.
Reinforce SLAs to manage end-user expectations.
Maintain inventory of computer equipment
College diploma or university degree in the field of computer science and/or 2+ years equivalent work experience.
CompTIA A+ Certification preferred.
Knowledge of basic computer hardware, including MAC and PC hardware, printers, scanner, computer peripherals, mobile devices (ios & android)
Experience with desktop and server operating systems, including Win 7 and 8.1, O365 and Mac OS
Extensive application support written on C#, .NET, and Java software tools; and web based technologies, HTML and LDAP.
Working knowledge of a range of diagnostic utilities, including Desktop Security Products, Registry, Repair, ipconfig,
Experience with desktop and server operating systems, including VMWARE and parallels
Familiarity with the fundamental principles of ITIL, striving to improve efficiency and achieve predictable and maintainable service levels that align with the needs of the organization.