Kennedy Krieger Institute CARE CENTER SPECIALIST in Baltimore, Maryland

JOB ID: 2874

the Care Center Specialist I will perform front end clinical operations activities which include, but are not limited to: scheduling, registration, cashiering, charge entry, and routine financial counseling activities. The incumbent will interact with patients, families, clinicians, and administrative staff in a courteous and professional manner, while placing an emphasis on adhering to high standards of customer service and maintaining client confidentiality.

  • Schedule/cancel/confirm follow-up appointments for Behavioral Psychology Outpatient clinics.

  • Ensure that complete and accurate information is entered into the scheduling and charge entry systems as required; may also be required to process patient registrations or patient referrals including tracking and reporting through the SAM database.

  • Process Care Center charge corrections/assist other Care Center staff in the processing of treatment plans, referrals and diagnosis of code problems.

  • Prepare back to school/work verifications. Issue and track token distribution. Validate parking.

  • Process medical records as needed, which may include requesting Institute medical records, and maintaining department’s patient files.

  • Assist with phones and front desk coverage for the Care Center.

  • Process department batching and billing items per patient accounting procedures.

  • Operate all systems of the Care Center in an efficient and productive manner.


  • Must be proficient with MS Office suite, including Word, Excel, etc.

  • Working knowledge of computer based registration, scheduling, charge entry systems and data bases.


  • High School Diploma or GED required.

  • AA degree in human services related field or healthcare administration highly desirable.


At least one year experience coordinating, operating patient systems and providing excellent customer service is required.

Street: 1750 E. Fairmount Avenue

of Hours: 40

External Company Name: Kennedy Krieger Institute

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