Kennedy Krieger Institute CARE CENTER SPECIALIST in Baltimore, Maryland
JOB ID: 2874
the Care Center Specialist I will perform front end clinical operations activities which include, but are not limited to: scheduling, registration, cashiering, charge entry, and routine financial counseling activities. The incumbent will interact with patients, families, clinicians, and administrative staff in a courteous and professional manner, while placing an emphasis on adhering to high standards of customer service and maintaining client confidentiality.
Schedule/cancel/confirm follow-up appointments for Behavioral Psychology Outpatient clinics.
Ensure that complete and accurate information is entered into the scheduling and charge entry systems as required; may also be required to process patient registrations or patient referrals including tracking and reporting through the SAM database.
Process Care Center charge corrections/assist other Care Center staff in the processing of treatment plans, referrals and diagnosis of code problems.
Prepare back to school/work verifications. Issue and track token distribution. Validate parking.
Process medical records as needed, which may include requesting Institute medical records, and maintaining department’s patient files.
Assist with phones and front desk coverage for the Care Center.
Process department batching and billing items per patient accounting procedures.
Operate all systems of the Care Center in an efficient and productive manner.
Must be proficient with MS Office suite, including Word, Excel, etc.
Working knowledge of computer based registration, scheduling, charge entry systems and data bases.
High School Diploma or GED required.
AA degree in human services related field or healthcare administration highly desirable.
At least one year experience coordinating, operating patient systems and providing excellent customer service is required.
Street: 1750 E. Fairmount Avenue
of Hours: 40
External Company Name: Kennedy Krieger Institute
External Company URL: www.kennedykrieger.org