SRA International, Inc., A CSRA Company ServiceNow Developer/Administrator in Baltimore, Maryland

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required


Agency Specific

Job Family:

Information Technology

Job Description:

CSRA is activity recruiting to support Hosting, Operations and Maintenance (HOM) services for HIGLAS. This effort includes developing and maintaining a secure and certified architecture to support e- Government initiatives; minimize the Centers for Medicare and Medicaid Services (CMS) security risk and enhance the protection of privacy and security of data; and improve the CMS’ ability to accommodate the growing workload.

Job Description:

  • Provides for customization of the ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow.

  • Collaborates effectively with ServiceNow users and CMS Stakeholders to develop solutions and handle general updates and configuration changes/requests.

  • Identifies system deficiencies and recommend solutions and ensures that the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations.

  • Maintains the procedures document to identify improvements of the processes, standards, policies, working methods, and tools and ensure that the tool configuration consistency across development, stage, testing, sandbox, and production environments.

  • Participates in ongoing production support and end user support.


Requires ability to pass CMS background check and meet the residency requirement for having resided in the US at least (3) three out of the last (5) five years ​

  • BS or equivalent + 5 yrs related experience, or MS + 3 yrs related experience

  • Hands on experience with implementing Incident, Change management, Asset, Problem and Knowledge Base modules

  • Hands on experience with ServiceNow to ServiceNow integration using web services

  • Hands on experience with Security/User/Group/Roles administration

  • Hands on experience supporting a production client on the Istanbul release of ServiceNow

  • Strong Development/Customization back ground (70% development, 30% admin) using Javascript, workflows and web services

  • Experience interfacing with ServiceNow vendor for support

  • Ability to communicate what products support and doesn’t support

  • Experience with ITIL v3, specifically Service Operation stage and have they taken the Foundations course

  • Any experience conducting requirement gathering sessions to help identify and define business needs for ServiceNow users

  • Experience in configuring automatic alerts/notifications

Desired Skills and Experience:

  • Strong communication skills, suggesting customer best practices

# of Openings:


Scheduled Weekly Hours:


T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA MD Baltimore - 7142 Ambassador Rd (MDS013)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.