Autodesk Manager, CSM in Boston, Massachusetts

The Role

How can you contribute to our team and our organization? Real Customer Success comes from the heart. The foundation of our culture is Customer First.

In this role you will be responsible for the leadership and management of a regional team of customer success managers (CSMs). The Manager, CSM will oversee a team of CSMs in a defined industry and be responsible for some pre-sales activity, post-sale account management and customer relationship development. You will play an active role in defining strategies that maximize our customers' return on investment and accelerate adoption of current and future Autodesk solutions.


People Leadership:

  • Leads a team of CSMs in the Americas to ensure success for some of our largest Named Accounts.

  • Manages measurable criteria for success and assists in building organizational alignment.

  • Demonstrates a "can-do" spirit, a sense of optimism, ownership and commitment.

  • Provides useful real-time feedback and coaching to the team.

  • Articulates a clear role and direction for the team.

  • Ensures the availability and development of the talent needed to meet current and future organizational goals.

  • Establishes and nurtures positive relationships with internal Delivery, Support, Product and Sales teams.

    Results Leadership:

  • Takes on tough challenges quickly and directly.

  • Helps the team prioritize what is most important.

  • Builds success plans in collaboration with Sales and Solutions Executives to align customer and Autodesk objectives.

  • Ensures the team delivers services to customers according to published SLAs and initiates service improvement plans as required.

  • Supports sales organization in positioning Customer Success offerings and provides weekly Customer Success forecast.

    Thought Leadership:

  • Champions new ideas, technologies and initiatives in the market.

  • Creates an environment that support innovation and encourages the team to be come up with opportunities for improving the customer experience.

    What you will need:

  • 8 years of managing people and leading customer-facing organizations.

  • Strong empathy for customers AND passion for revenue and growth.

  • You re driven: No one needs to push you to excel; it s just who you are.

  • Enthusiastic and creative leader with the ability to inspire others.

  • A growth mindset that supports continuous learning and improvement.

  • Ability to influence through persuasion, negotiation, and consensus building.

  • Deep understanding of value drivers in SaaS business models.

  • Strong financial acumen.

  • Excellent communication and presentation skills.

  • Prior consulting and customer success experience preferred.

  • Relevant Bachelor s degree; preference for engineering or related degrees.

    About Autodesk

Autodesk, Inc., the world's leading Software Company for the manufacturing, building, media and entertainment fields. As a global leader in 3D design, engineering, and entertainment software, Autodesk helps people imagine, design, and create a better world. Autodesk accelerates better design through an unparalleled depth of experience and a broad portfolio of software to give customers the power to solve their design, business, and environmental challenges.

Life at Autodesk

Innovative. Rewarding. Respectful. These are words we hear every single day from employees about life at Autodesk. We empower our customer with technology that impacts the world though better design and we start by empowering our employees to do their best work at home or in the office. We encourage employees to demonstrate their expertise, communicate honestly, and be a bit of a genius. Autodesk employees are free to share opinions and know that they will be respectfully listened to.

Autodesk is an equal opportunity employer and considers all qualied applicants without regard to race, color, creed, religion, national origin, citizenship, age, sex, gender, gender expression, sexual orientation, mental or physical disability, military or veteran status, or any other classification protected by law.

Job: *Customer Success & Services

Autodesk is proud to be an equal opportunity employer and considers all qualied applicants without regard to race, gender, disability, veteran status or other protected category.

Title: Manager, CSM

Location: Massachusetts-Boston

Requisition ID: 17WD25680