Luther Automotive Group Service Advisor in Brooklyn Center, Minnesota

The Service Advisor is responsible for building strong guest relationships and selling the technicians time. They greet and consult guests on service needs, perform a thorough vehicle walk around inspections as part of the write-up, sell and up sell services by emphasizing value, keep guests updated on services, field all live service calls and take ownership of the guests experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the guest.

  • Ensure the guests receive prompt, courteous and effective service.

  • Drive the sale of technicians time to meet the departments sales forecast.

  • Prioritize required services, and be prepared to provide options upon request.

  • Keep guest informed on completion time, service expenses, and possible changes.

  • Ensure guest has a positive dealership experience.

  • Know the product well enough to answer characteristic and operational questions regarding the guests vehicle.

  • Previous service writer / advisor experience is a plus.

  • Ability to obtain information in a courteous, friendly and professional matter.

  • Must have good communicative and interpretive skill.

  • Must have computer proficiency. Reynold & Reynolds experience is a plus.

  • Must have a valid driver’s license.

Other Benefits:

  • Full benefits package

  • 401 (k)

  • A professional and respectful work environment

  • Paid vacation and training

  • Room for growth

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number and passing a drug test at a certified testing facility.

Union or Non: Non-Union

Req No: 2017-4868