Kforce Outbound Call Center CSR in Burbank, California

Kforce has a client seeking an Outbound Call Center CSR in Burbank, California (CA).Essential Functions:

  • Places outbound calls (regarding account status, complaints, etc.)

  • Handles incoming calls (inquiries, complaints, etc.)

  • Directs calls for further problem resolution, if necessary

  • Work environment is business casual

  • Tracking progress made daily

  • Documenting questions that cannot be answered so department staff can return the call

  • Relaying issues to management

  • Office location is in Burbank

  • Temp would be required to be in the office M-F

  • Previous experience in a Call Center is required

  • Experience in a healthcare related Call Center is preferred; as is knowledge of Medi-Cal

  • Bilingual Spanish preferred; English/Spanish

  • Must have good communication skills, written and verbal

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours