FedEx Office Hospitality Events Consultant in Chicago, Illinois

Job Number 1928419BR

Job Title Hospitality Events Consultant

Employment Type Regular Full-Time

Job Category Retail

Shift Daytime

Region 000 : Corporate

Address Line 1 540 N Michigan Ave

Address Line 2 Downtown Marriott Hotel

City Chicago

State Illinois

Zip Code 60611

Position Summary The Events Solutions Consultant (ESC) reports to a Market Manager and is an in-center sales professional in a Hospitality & Conventions Operations (HCO) location. This is a HCO customer-focused position responsible for achieving and striving to exceed defined sales targets. The ESC also creates, cultivates and maintains outstanding relationships with hotel/convention center venue staff (especially within the sales and event services departments). The role encompasses extensive interaction with customers, hotel and convention center contacts, and print decision makers on local sales calls, over the phone, via email and face-to-face. The Events Solutions Consultant works with minimal supervision and interacts on a daily basis with customers, Center Managers, center team members, vendors and personnel of the HCO host facility toward accomplishing established business objectives.

General Duties and Responsibilities (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Represent FedEx Office (FXO) as the on-site sales and support expert for event managers and other key event participants throughout all phases of events

  • Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties; selling efforts should reflect excellent professionalism, throughtful research, consistent follow-through and persistence

  • Identify new opportunities to create or build business relationships through pre-event selling activities and marketing strategies

  • Represent FXO by attending key department meetings, site visits, planning meetings and pre-convention meetings in the HCO host facility which may include making presentations on FXO’s product and service offerings to decision makers

  • Act as FXO’s primary relationship owner for the Sales and Event Services teams within the host venue, hold product/service overview presentations with these and other departments/leaders within the host venue to ensure (1) each department) understands FXO’s products/services and (2) venue employees act as enthusiastic advocates for FXO within their property

  • Ensure customer and host property satisfaction throughout the entire sales process (pre-event activities to post event activities) as defined by the HCO program

  • Drive revenue at assigned HCO center(s) by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capabilities presentations in host locations, pre-event selling, on-demand support, post-event follow up and sharing information with other ESCs

  • Participate in or lead Quarterly Business Reviews in host locations and support lease renewal activities as assigned

  • Share leads for upcoming convention/events in other venues across FXO network

  • Maintain consistent contact with key personnel of the HCO host facility for all inquires of FXO’s products and service offerings

  • Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids

  • Monitor the quality and timeliness of all convention/event-related work ordered and produced to ensure customer satisfaction

  • Initiate timely contact with future groups via email and phone calls at the time of booking confirmation

  • Review strategies, activities and performance to goals weekly with the manager; attend sales calls and host property meetings with manager

  • Implements established marketing plans and sales strategies, as assigned

  • Work under the direction of the Market Manager to penetrate client accounts

  • Meet or exceed activity standards as established by the HCO program including supporting multiple HCO locations, if assigned

  • Follow FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures

  • Timely report of activities, customer communication and goals, as required

  • All other duties as needed or required

Minimum Qualifications and Requirements

  • Associate or college degree (or equivalent work experience) required

  • A minimum of two years sales and/or customer service experience required

  • Strong working knowledge of Microsoft Word, Excel and PowerPoint required

  • Demonstrated effective written and verbal communication skills including experience presenting to customer groups

  • Prior experience in the hospitality industry preferred

  • Must present a professional image

  • Demonstrated effective written and verbal communication skills; Demonstrated presentation skills to external customers

  • Proven strong organization and planning skills

  • Proven skills and aptitude to excel in a customer-focused and results-driven environment

  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Associate or college degree (or equivalent work experience) required

  • A minimum of two years sales and/or customer service experience required

  • Strong working knowledge of Microsoft Word, Excel and PowerPoint required

  • Demonstrated effective written and verbal communication skills including experience presenting to customer groups

  • Prior experience in the hospitality industry preferred

  • Must present a professional image

  • Demonstrated effective written and verbal communication skills; Demonstrated presentation skills to external customers

  • Proven strong organization and planning skills

  • Proven skills and aptitude to excel in a customer-focused and results-driven environment

  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Quality Driven Management (QDM) (Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions

  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility

  • Applies Quality concepts presented at training during daily activities

  • Supports FedEx Office Quality initiatives

EEO Statement FedEx Office is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, creed, age, sex, gender, physical or mental disability, sexual orientation, gender identity, gender expression, ancestry, pregnancy, perceived pregnancy, medical condition, marital status, familial status, color, religion, uniformed service, veteran status, national origin, genetic information, or any other characteristic protected under local state or federal law.

We are committed to providing a safe and healthy environment for our Team Members and customers. All candidates offered employment are required to meet the FedEx Office employment qualifications applicable at the time of hiring, including a post offer drug screen which must be completed within 2 business days of any conditional offer of employment.

If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@FedEx.com.