Walgreens Senior Manager, Customer Loyalty & Insights in CHICAGO, Illinois

Job Description:

Job Summary

As the Senior Manager, Customer Loyalty & Insights, you will provide customer, market, price, promotion and assortment insights to merchant partners and other key stakeholders. Key areas of focus:

• Insights to support category strategy development

• Focused on customer, category trends, store formats/clusters, assortment(including supplier / brand), price, and promotion

• Category-focused market insights

• Assortment development support, analysis, incrementality, and new item recommendations

• Pricing & promotion strategy + insights

Job Responsibilities

  • Accountable for the management of the daily operational activities that develop and implement multiple components / processes for a specified section of work or a major section of work within Customer Loyalty & Insights, such as Vendor Collaboration, Pricing & Promotions, Insights or Consumer Research. Leads the development of strategic recommendations to support stakeholder expectations for assigned area.

  • Develops strategies for area of specified responsibility and works cross-functionally to create actionable goals to be implementing accordingly for expected/anticipated results. Performs as subject matter advisor to functional area and may become actively involved, as required, to meet schedules and resolve problems highly complex in nature. Advises and makes actionable recommendations to stakeholders on strategic initiatives related to area of expertise.

  • Helps to define and translate business goals into viable short and long-range plans with actionable goals. Develops protocols to support improved or recommended processes. Oversees team(s) assigned to projects and may manage implementations.

  • Collaborates cross-functionally and shares information necessary to improve workflow processes. Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes.

  • Oversees the development of technical/business approaches and new or enhanced technical tools.

  • Makes recommendations for specified area of responsibility regarding the operating plans of the functional unit, then, based on prevailing conditions may realign the daily operations of assigned functional area.

  • May develop budget for functional area. Accountable for area budget and delivering against business goals/objectives.

  • Reviews reports and metrics and identifies opportunities to grow and optimize consumer awareness, market share and/or specified initiatives. Reviews and analyzes the competitive marketplace for patterns and trends and may make recommendations/adjustments to operational activities based upon identified information.

  • Manages managers, supervisors and individual contributors. Allocates available resources to meet operating objectives. Ensures the ongoing training and development of direct reports. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.

As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

Job ID: 49265BR

Title: Senior Manager, Customer Loyalty & Insights

Company Indicator: Walgreens

Employment Type: Full-time

Job Function: Marketing

Full Store Address: 36 S WABASH AVE STE 410,CHICAGO,IL 60603

Full District Office Address: 36 S WABASH AVE STE 410,CHICAGO,IL,60603-2965-01231-2

External Basic Qualifications:

  • Bachelor's Degree and at least 7 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, consumer research, insights, vendor collaboration, inventory, category management and/or business analysis.

  • Experience establishing and maintaining relationships with individuals at all levels of the organization, including the executive level.

  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.

  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.

  • Experience leading cross-functional teams.

  • Experience influencing stakeholders within an organization.

  • At least 2 years of experience planning, developing, and managing departmental expense and capital budgets.

  • At least 2 years of experience directly managing people, including hiring, developing, motivating, and directing people as they work.

  • Willing to travel up to 15% of the time for business purposes (within state and out of state).

Preferred Qualifications:

  • Experience leveraging market share/panel data and tools (e.g. Nielsen/IRi)

  • Experience leveraging trend data (e.g. Mintel)

  • Experience leveraging loyalty data

  • Experience in category management and assortment optimization

  • Experience turning data into actionable insights

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