Fifth Third Bank Director, Bancorp Quality Control in CINCINNATI, Ohio

Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. As The curious bank, we've staked our claim on looking at things differently, at being better listeners and at showing more commitment. We employ about 19,000 people, and what we offer is:

This applies to our relationships with customers and employees alike.

  • A chance for employees to build their future, with supportive career development and financial welln ess programs.

  • An environment where we win together. We celebrate achievement and work collaboratively. We're also a two-time Gallup Great Workplace honoree.

  • An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow - as a customer or as a team member.

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Information Technology's vision is to be recognized as an industry-leading services company by efficiently delivering solutions and services our customers can rely on. We strive to create a business-focused team that drives significant value for the Company while building customer-centric service delivery models through the integration of technologies, data, and processes. Our customers' trust is earned through the effective delivery of resilient, secure products and services while balancing business needs with industry and regulatory requirements.

* Fifth Third Information Technology is comprised of several areas including:*

Commercial IT, Consumer IT, Payments IT, Infrastructure IT, Enterprise and Corporate Applications as well as IT Security and Risk.

The Director, Bancorp Quality Control will be a champion for quality across the Enterprise and will collaborate with key stakeholders to understand the requirements, acceptance criteria and performance considerations. In addition, will be responsibleforleveraging and refining existing Fifth Third artifacts and tools and recommending best practices. Will continue to grow and maintain this framework as data and technology maturity increases to keep pace with changing industry needs.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating

concerns, and personally following policies and procedures as defined. Accountable for always

doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing,managing,monitoring, and reporting risks of all types.


  • Accountable to lead and drive Quality Assurance framework including delivery, solution and QA processes and tools. Drive the improvement of quality by ensuring clear, concise, and actionable items are provided to each line of business, andensurefollow up with lines of business to ensure plans are being addressed.

-Develop and implement a QA strategy inclusive of people, process and tooling that will drive higher quality and efficiency.

-Provide guidance on the implementation and application of advanced testing techniques. Structured testing methods and process improvements to enhance quality and optimize quality assurance practices.

-Collaborate with appropriate stakeholders and teams to establish and refine common quality assurance tools, techniques, and practices.

-Set and maintain a balanced level of quality and speed to market across all lines of business.

  • Drive and report the development of QA metrics for the QA teams. Make certain Quality metrics are socialized and educational awareness is provided to ensure consistency and understanding.

  • Develop and maintain Root Cause Analysis (RCA) processes to deliver continuous improvement. Ensure new and existing defects are correctly prioritized and remediated.

  • Establish and implement departmental goals and objectives while maintaining optimum

efficiency and cost effectiveness.

  • Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank.

  • Ensures that business operations are in compliance with applicable internal and external requirements (e.g. financial controls).

  • Works closely with key business leaders and reports to optimize the organizations resources and leverage our operating model to maximize efficiency, effectiveness and scale.

  • Leverages deep subject matter expertise to develop and deploy a vision and align others to that vision. Be known for providing creative thought leadership while also listening and engaging others to provide input in the shaping of that vision.

  • Builds for the future and provides people leadership; oversees people plans and strategies to attract, motivate and retain a highly diverse, qualified and engaged human resource base to fulfill current and future business needs.

  • Solid understanding of business units; keep current on industry standards.

  • Maintains strong knowledge of Quality Assurance and Analytical Tools (Access, Excel) Ensures reporting team training on the same.

  • Provide mentoring and coaching to assigned team(s).


Responsible for providing employees with timely, candid and constructive performance feedback; developing employees to their fullest potential and providing challenging opportunities that enhance employee careergrowth;developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. Perform management duties relating to performance evaluations, promotions, salaryrecommendationsand terminations.


  • B.S. degree in Computer Science, Information Technology or other technical discipline.

  • Minimum 7 years QA leadership experience testing multi-tier software product lines, preferably with experience in risk management, banking operations or technology or related business experience.

  • Outstanding functional and technical communication skills and demonstrated business and IT collaboration.

  • Develop, document, and review test strategy, processes, procedures, and identify and implement continuous improvements. Drive innovation.

  • Discover and Manage Defects, Risks, Issues, and Enhancements.

  • Detail Oriented with Excellent Analytical and Problem-Solving Skills.

  • Demonstrated ability to execute test plans and create test reports to describe program evaluation, testing and correction.

  • Experience creating and implementing quality strategies and plans.

  • Outstanding leadership, project management, communications and people skills.

  • Experience with Microsoft Office products; such as Access, Word, Excel, PowerPoint and Outlook.