Kforce Credit & Collections Customer Service Rep in Columbia, South Carolina

Kforce has a client seeking a credit & Collections CSR in Columbia, South Carolina (SC). The Business to Business Credit & Collections Customer Service Representative (CSR) supports the Credit & Collections team by handling a high volume of inbound customer calls as well as performing miscellaneous activities that are essential to the success of the team. This is a fast paced environment where excellent customer service and problem solving skills are crucial. The CSR will answer incoming calls from business customers that occur primarily as a result of mass communications to delinquent customers. The CSR will be responsible for using problem solving and negotiation skills to resolve customer concerns and secure promises to pay on past due balances to aid in minimizing DSO (Days Sales Outstanding). In this key role, the CSR will minimize transfers and escalations through first call resolution skills. The CSR will provide support to customers, collections analysts, and sales by assisting with resolving billing, invoicing, and collection issues. Additional tasks include processing credit card payments, reconciling and researching charges, voids, and refunds, and processing proofs of delivery (POD's). Aid in achieving team goals of Minimizing Days Sales Outstanding (DSO), account balances over 90 days past due, and unapplied payments while increasing % current by efficiently and accurately responding to customer inquiries Essential Functions:

  • Solve customer inquiries by efficiently researching customer information in various systems

  • Accurately entering/charging customer's credit cards

  • Initiate and execute mass communication campaigns to customers that may occur as a result of department process changes

  • Ensure that all customer account information such as address, phone, fax, and e-mail is accurate and up to date

  • High school diploma or GED/equivalent

  • Prior customer service experience

  • An effective Credit & Collections CSR should possess the ability to multi-task in a fast paced environment and efficiently identify and problem-solve a multitude of issues while building and maintaining lasting customer relations. The position requires the accurate and expedient entry of data into multiple systems to meet team production goals. The selected candidate should be able to navigate quickly across systems, identify solutions, and communicate effectively. A successful CSR will listen and respond appropriately, assume ownership in first call resolution, and recognize when escalation is necessary based on the sales risk

  • Provide attention to detail

  • Able to work independently

  • Determine customer needs and provide appropriate solutions through relationship building

Preferred:

  • Working knowledge of Microsoft Excel and Word

  • Bachelor's degree

  • 1 to 2 years of related work experience

  • Superior ability to interact courteously with customers and ensure communication is clear and direct

  • Time Management skills - Capable of moving from one task to another and meeting processing goals, while supporting incoming telephone requests

  • Customer Service - Previous experience in a customer service role and possess strong customer service skills

  • Ability to identify and address concerns before they become problems, and to propose solutions to the concerns

  • Superior ability to recognize the appropriate style, level of detail, and message for the audience

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours