DXC Technology Call Center Representative - Conway in Conway, Arkansas
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit http://www.dxc.technology/.
Job Description:The Provider/Member Call Center Representative will provide expertise on insurance and healthcare over the phone. Responds to provider and member inquiries in a timely manner. Assist with insurance policy by obtaining client information; determine eligibility and maintaining database.
Key Responsibilities:Primary responsibilities of the Provider/Member Call Center Representative include: Servicing customers by determining requirements, answering inquiries, resolving problems, fulfilling caller's request, maintaining database. This includes accurate and timely documentation and follow up as needed. Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Accomplishes sales and organization mission by completing related results as needed.