Stephenson National Bank and Trust Full Time Banking Office Manager in Crivitz, Michigan

STEPHENSON NATIONAL BANK TRUST 606 HENRIETTE AVE CRIVITZ, WI 54114 Work Site: Marinette County606 HENRIETTE AVECRIVITZ, WI 54114On Bus Route? NoPay: $38,000.00 Per YearDuration/Hours Per Week: Full-Time, 40 Hours Per Week Minimum Shift/Work Days: FirstMonday through Sunday.Number of Openings: 1 Minimum Requirements of Employer: Education: Associate Degree DesiredProfessional Licenses / Certifications: No Licenses or Certifications RequestedVehicle: NoneDrivers License: Type: No Drivers License Requested Endorsements: No Endorsement RequestedAge: 16 or older RequiredExperience / Qualifications: Bachelor's or Associates degree in business management, communications, finance or related field. Comprehensive knowledge of branch operations through 5+ years of banking preferred. 3 years prior management/supervisory experience preferred. Knowledge of applicable banking laws and regulations. Strong sales and business development skills. Strong interpersonal, problem solving and analytical skills. Good written and oral communication skills. Background check required. Notice for Job SeekersDuties and Responsibilities of the Job: SUMMARYResponsible for the administration and efficient daily operations of a banking office including sales, service, operations and security and safety in accordance with the Bank's objectives. Will plan, lead, and manage the daily sales and service activities of the retail banking office team to ensure a superior customer experience and the delivery of quality banking services. Provides a consistent level of service to customers who prefer one-on-one interaction with the bank whether in person, over the phone or online. Must be able to perform all functions of a Universal Banker and maintain a flexible schedule that may include weekends. Supports the bank by reinforcing core values and achieving departmental goals consistent with the strategic plan. MAJOR ACCOUNTABILITIES 1. Branch Management ndash; Ensure professional and efficient banking office operations. Identify areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities. Promote an environment of empowerment, respect, and trust while holding team members accountable for their actions. Establish banking office and personal goals and ensure measurements are in place to effectively track and communicate progress. Oversee scheduling to ensure adequate coverage and staffing levels. 2. Customer Experience ndash; Ensures a superior and consistent level of customer service. Refer/introduce customers to appropriate staff for other applicable products and services. Promote the sales and service culture through coaching, guidance and staff motivation. Call on existing and potential customers to create new or enhance existing relationships, provide information, encourage referrals, explore unmet financial needs and provide advice on products and services to meet the customer's needs. Maintain external contacts and favorably promote the bank's image and goals at civic, trade and professional functions. 3. Leadership ndash; Serve as a mentor/advisor to banking office staff. Guide staff through complex transactions with an emphasis on assisting in their development. Monitor and evaluate the performance of the retail staff on an ongoing basis to ensure quality work and delivery of extraordinary customer service. Foster and maintain a team atmosphere and manage team members to work together effectively. Provide ongoing consultative sales, service and product knowledge coaching to create new or enhance existing relationships and grow wallet sh