Teradata Sales Support Analyst in Dayton, Ohio

Sales Support Analyst


Job Title: Sales Support Analyst

Location: Dayton, Ohio

Requisition #: 174721

The role of the Sales Support Analyst (SSA) is to assist the sales force in submitting completely accurate order data, and to identify all elements of a transaction for analysis. The SSA will work closely with sales teams and with the Order Management Group to ensure order transactions are understood and executed properly.

The position will be responsible for executing the Americas (US, Canada, C&LA) order validation processes. The SSA will interact with employees from across their assigned region and must participate in oral and written business level communications. Communication will be conducted primarily in English but special attention is always required to properly understand concepts and issues from people whose first language may not be English.

Key Areas of Responsibility

  • Assist Sales Teams in securing proper order documentation for execution into systems.

  • Validate the accuracy of incoming orders. Make adjustments as needed.

  • Audit order documents and ensure all necessary documents are executed and collected.

  • Ensure system configuration and pricing on purchase order is consistent with contract.

  • Resolve issues that arise by leading discussions, determining facts, and applying policy.

  • Review contract to determine all elements of the transaction. Add proper product ID’s to order for any bundled items (Subs, PS, Services, etc.)

  • Identify all related orders to one transaction and create ERP revenue jacket.

  • Flag standalone transactions that do not contain multiple elements.

  • Communicate clearly and effectively with all levels of the Company.

Work Environment

Positions will require working non-traditional hours (other than 8:00 a.m. to 5:00 p.m., EST), to support the Americas sales force when needed. All positions will require overtime hours at the end of each month and quarter. At times, the environment can be stressful as work volumes increase at particular times of the year, and as demands from various groups need to be met. This is a team environment where team members are expected to back each other up and offer assistance when possible and where needed.


Candidate Requirements (Preference given to candidates who possess the majority of these skills)

  • The ability to learn and execute complex tasks, demonstrated by the completion of a Bachelors degree program in business, accounting, or finance (preferred), or through relevant work experience.

  • Must understand the principles of multiple element accounting and be able to apply those principles to the review and handling of order transactions.

  • Excellent oral and written communication skills. Ability to lead problem solving activity.

  • The ability to manage stress without it negatively effecting work quality or professional demeanor.

  • Knowledge of Microsoft Office tools, or the ability to learn and master these tools.

  • Excellent organization skills and a high level of comfort handling details.

  • Ability to coordinate multiple tasks successfully in a fast paced environment.

  • Knowledge of, or the ability to learn, all order related software and system tools.

  • Excellent work attendance records and habits.

  • Ability to read, analyze and understand customer contracts, corporate policies, and miscellaneous order documentation.

  • Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage.

Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans.

Job: Customer Support

Schedule: Full-time

Primary Location: Americas-United States-Ohio-Dayton

Organization: Business Operations

Req ID: 174721