The Hertz Corporation Customer Service Representative (Full Time- Bonus in Detroit, Michigan

style="margin: 0px;"The Customer Service Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel needs. style="margin: 0px;" style="margin: 0px;"The key responsibilities span style="text-decoration: underline;"and/span accountability are:ulliEffectively communicate and offer ancillary products and services to enhance customer’s travel experience./liliStrong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells./liliAchieve personal sales goals while supporting the goals of the team./liliWork in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience./liliProvide world class customer service by managing the rentals and returns process, in compliance with Hertz’s policies and procedures/liliQualify and process customer rentals with accuracy and attention to detail./liliDrive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction./liliResolve customer issues and concerns professionally using effective customer service techniques./liliMaintain appearance appropriate for providing best in class customer service in accordance with established guidelines./li/ul style="margin: 0px;"Educational Background: style="margin: 0px;" style="margin: 0px;"High School Diploma or equivalent style="margin: 0px;" style="margin: 0px;"Professional Experiences: style="margin: 0px;" style="margin: 0px;"A minimum of one year of sales or customer experience in a high volume or service oriented environment style="margin: 0px;" style="margin: 0px;"Passion for customer service and attention to detail – Goes the extra mile style="margin: 0px;" style="margin: 0px;"Proven strong sales and closing skills and the ability to friendly, engaging manner style="margin: 0px;" style="margin: 0px;"Motivated to achieve and exceed targeted goals style="margin: 0px;" style="margin: 0px;"Knowledge: style="margin: 0px;" style="margin: 0px;"Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems style="margin: 0px;" style="margin: 0px;"Proficiency in English style="margin: 0px;" style="margin: 0px;"Must be able to:ulliDemonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply./liliHave the competitive drive and confidence to succeed in a commission-based environment./liliWork in a fast paced environment with a variety of tasks. Excellent organizational and time management skills./liliDemonstrate sales, professionalism and interpersonal skills./liliShow a high level of ownership, accountability and initiative./liliShow proven ex