Everts Air Seasonal Airport Customer Service Agent in Fairbanks, Alaska
Job Summary: Responsible for providing service and responding to customer inquiries for assigned positions according to established procedures and location requirements. Respond in a prompt, accurate, courteous, and poised manner in order to encourage positive business relationships between Everts Air Alaska and its customers. Effectively perform assignments and manage work to meet established deadlines and performance goals. Essential Functions: 1. Responsible for open and close procedures at passenger lobby. 2. Provide courteous and informed customer service at desk, by phone and in writing when necessary. 3. Execute freight airway bills and passenger tickets accurately via Takeflite. Ensure the information is properly described. Research airway bills or passenger tickets for accounting or customer use as needed. 4. Provide administrative support to Chief Pilot and/or Director of Operations. 5. Maintain cash drawer and accurately complete Daily Sales Report (DSR). 6. Maintain accurate manifests and logs for all flights via Takeflite. 7. Post Schedule and notify crew scheduler of next day s schedule as needed when the D.O. is gone. 8. Maintain contact with village agents to provide information in regards to flight and to check status flights via phone and email. 9. Inform receptionist when in need of ordering any supplies for department. 10. Make reservations for passengers and cargo deliveries for Customers. 11. Coordinate flight information with Cargo department. 12. Enter Pilot pay into Takeflite. 13. Obtain information and provide to Director of Operations/Chief Pilot for upcoming charter quotes. 14. Prepare charter and freight quotes under supervision of Director of Operations and coordinate details with customers. 15. Verify correct information on fuel tickets. 16. Verify weight amounts to each location for verification of agent pay for Accounts Payable on a monthly basis. 17. Verify Daily Sales Report, copy checks and deposit slip for the accounting department. 18. Monitor past due accounts with information provided by Accounts Receivable. 19. Pursue collection of accounts by phone and written contact. 20. Update customer service agent procedures workstation instructions as needed. 21. Audit Freight/Mail numbers daily with Everts Air Cargo Agent. 22. Provide training to new hires or other company personnel as needed. 23. Provide rate change information to Takeflite Coordinator, Accounting and Cargo Department. 24. Keep copy machine supplied and request additional supplies and service when needed. 25. Keep Everts Air Alaska lobby neat, clean and tidy. 26. Keep coffee station stocked and coffee made. Routinely clean coffee machine, and station area. 27. Perform other duties as assigned to include assisting other Everts Air Departments This employer is an Equal Opportunity Employer: All qualified applicants will receive consideration in all aspects of employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or state protected classes.