NJ Employer Conference Concierge in Florham Park, New Jersey

Conference Concierge DESCRIPTIONThe Conference Concierge is the primary contact for the guests on the conference level during the meeting / event / conference. They will proactively anticipate the needs of the customer and work very closely to ensure a smooth and flawless experience. The Event Concierge (EC) will be familiar with the amenities and services of the Hotel to assist with a smooth guest experience. This position will assist in removing the daily operational tasks from the conference planners who will focus on revenue production / repeat business.ESSENTIAL FUNCTIONS Print Daily Agenda and circulate for approval and subsequently distribute Print Evening Change Log and Send out Prepare Daily Doorplates and Directional Signage Maintain inventory of Table stanchions, sign stands, and other supplies as directed by Conference Planners Coordinate Resume Packet and send out in timely manner as directed by Planning Team Attend operational meetings as requested and manage special instructions from resume packet Block In-House Meetings and create BEOS and subsequently distribute Create Welcome Letters, Welcome Kits and/or Maps for all Group Arrivals Execute Purchase Orders of Tent cards, Name badges, paper, etc. Maintain inventory of Shipping Supplies. Coordinate third party shipping companies on behalf of guests (FedEx/UPS/USPS etc) and ensure shipping gets to Loading Dock Coordinate Client Offices Keys, Welcome Packets, Etc. Pre-Con Preparation Create Welcome Packets, BEO, send invite, set room with tent cards, and manage attendance Keep Standards List, Dining and Restaurant Guide Up to Date Oversee Conference Floor and Guest requests (directing guests, working lunches, locking rooms, restrooms, communicating client changes to operations/planning, Technology/Setup Requests, etc.) Assist Planners with additional projects for clients such as cooking challenges, Things to Do in Area, etc. Create Menus for Conference Plated Banquets Report Conference Room Defects to Engineering and Housekeeping using verbal and written communication as well as systems such as MMS Manage Business Center Budget and sell copies, faxing, shipping, name badges, tent cards, etc. Report copier issues / keep Par Stock of Toner for Color & B&W copiers / Ensure Paper is stocked for client copies Stock the third floor business area with supplies and shipping for guests at off peak hours Daily on-site client requests such as last minute copies, name badges, contacting AV/Setup/F&B with changes, etc. Assist planning with last minute BEOS for add-on cakes, hospitalities, etc. Coordinate meeting room keys for clients Print Conference Tickets Conference Postings & Breakdown (Day guests, Room Rental, Contract Services, Copies) / Post through Opera Create BEOs for in-house meetings as requested by Conference Planners of Executive Committee Members Maintain confidentiality and security of specified guest(s) and hotel information. Projects a professional personal image in line with Wyndham Hamilton Park grooming standards Resolve complaints, ensuring guest satisfaction. Provide memorable, personalized service. Adheres to all standards, policies and procedures.QualificationsREQUIREMENTSSPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES Ability to be pro-active and anticipate guest needs and requirements Excellent communication skills both verbal and written Excellent organization and time management skills Excellent and extremely positive interpersonal skills Ability to work well with a team Ability to learn quickly