Ascension Health Sr Desktop Support Technician/Glendale,WI/FT/Day in Glendale, Wisconsin

Job ID: 222138

Sr Desktop Support Technician/Glendale,WI/FT/Day

Glendale, Wisconsin

Regular/Day

Additional Job Information

Title: Sr Desktop Support Technician

City, State: Glendale,WI

Location: WIGLE 400 W River Woods Pkwy

Department: Infrastructure Field Services

Additional Job Details: Full-Time,Day, 40 hours,Weekly

Marketing Statement

Ascension Information Services is one of the nation’s largest healthcare information technology services organizations.

We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:

• Support rapid and effective clinical decision making

• Improve efficiency and care transitions

• Foster information sharing across the continuum of care

• Make knowledge and data actionable, leading to improved patient outcomes

Job Description

Job Summary:

Provides Tier 1 software and hardware support.

Responsibilities:

  • Enters call data into tracking system.

  • Diagnoses and resolves problems using documented procedures and checklists.

  • Assists with the resolution of application, hardware and software problems.

  • Escalates problems to higher level technical support professionals when necessary.

  • Completes end to end desktop activities for installs, moves, adds, changes, updates and projects.

  • Provides desktop services to customers following documented processes while providing a good customer service experience to those supported.

  • Validates IT related assets.

  • Completes complex projects.

Qualifications

Education:

  • HS or Equivalent

  • High School or Equivalent requiredAssociate's Degree preferred

Work Experience:

  • Four to six years of relevant work experience required.Valid driver's license and clear driving record required.

How To Apply

Applicants may proceed by clicking on the "Apply Now" button.

For questions or assistance with completing the online application, please contact Ascension candidate care at 855-778-6037.

Equal Employment Opportunity

Ascension Information Services is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Poster Supplement

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccpeeosupplementfinaljrfqa508c.pdf

E-Verify Statement

Ascension Health - IS (AIS) participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E -Verify (link to E-verify site)