Conduent Customer Care Assistant in Hamilton, New Jersey

Customer Care Assistant

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

JOB FAIR Open HouseThursday, 8/10/20173:00pm – 7:00pm

 

Call Center – Customer Care Assistant(Job #17015324)Responds to telephone inquiries and requests from NJ FamilyCare applicants and recipients. Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Bilingual preferred

Minimum Requirements: Customer Service professional with excellent communication skills. Desired candidate must have the ability to multi-task and work in a high-paced environment. Proficient in the use of MS Office Suite. Fluent in English/Spanish preferred.

 

Call Center – Customer Care Supervisor(Job #17015482)Directs and/or manages all activities associated with Call Center operations and HMO enrollments, including developing and implementing policies and procedures on systems. Establishes and implements performance and service standards. Coach and mentors. Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. All other duties as assigned.

Minimum Requirements: Customer Service professional with excellent communication skills. Desired candidate must have the ability to multi-task and work in a high-paced environment. Proficient in the use of MS Office Suite.

Minimum Requirements: Customer Service professional with excellent communication skills. Desired candidate must have the ability to multi-task and work in a high-paced environment. Proficient in the use of MS Office Suite.

Eligibility – Health Benefits Coordinator(Job #17017016)Processes applications for the NJ FamilyCare program. Uses family income and household size to determine eligibility. Enters eligibility information into a web-based computer system and references other NJ-specific databases as appropriate. Contact applicants via outbound calls and mail to verify data.

Minimum Requirements: Capable of working independently; Excellent verbal, written, and interpersonal skills; Proficient in use of personal computer, including MS Office Su

 

Job Fair Location:100 American Metro Blvd, Suite 105, Hamilton, NJ Follow signs to100 Eastand then100 SOUTHEntranceLocation accessible via NJ Transit Train/BusConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.

(Job #17017016)Processes applications for the NJ FamilyCare program. Uses family income and household size to determine eligibility. Enters eligibility information into a web-based computer system and references other NJ-specific databases as appropriate. Contact applicants via outbound calls and mail to verify data.Minimum Requirements: Capable of working independently; Excellent verbal, written, and interpersonal skills; Proficient in use of personal computer, including MS Office Su Job Fair Location:100 American Metro Blvd, Suite 105, Hamilton, NJ Follow signs to100 Eastand then100 SOUTHEntranceLocation accessible via NJ Transit Train/BusMinimum Requirements: Customer Service professional with excellent communication skills. Desired candidate must have the ability to multi-task and work in a high-paced environment. Proficient in the use of MS Office Suite. Fluent in English/Spanish preferred. Call Center – Customer Care Supervisor(Job #17015482)Directs and/or manages all activities associated with Call Center operations and HMO enrollments, including developing and implementing policies and procedures on systems. Establishes and implements performance and service standards. Coach and mentors. Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. All other duties as assigned.Minimum Requirements: Customer Service professional with excellent communication skills. Desired candidate must have the ability to multi-task and work in a high-paced environment. Proficient in the use of MS Office Suite.Eligibility – Health Benefits Coordinator(Job #17017016)Processes applications for the NJ FamilyCare program. Uses family income and household size to determine eligibility. Enters eligibility information into a web-based computer system and references other NJ-specific databases as appropriate. Contact applicants via outbound calls and mail to verify data.Minimum Requirements: Capable of working independently; Excellent verbal, written, and interpersonal skills; Proficient in use of personal computer, including MS Office Su Job Fair Location:100 American Metro Blvd, Suite 105, Hamilton, NJ Follow signs to100 Eastand then100 SOUTHEntranceLocation accessible via NJ Transit Train/Bus Call Center – Customer Care Assistant(Job #17015324)Responds to telephone inquiries and requests from NJ FamilyCare applicants and recipients. Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Bilingual preferredMinimum Requirements: Customer Service professional with excellent communication skills. Desired candidate must have the ability to multi-task and work in a high-paced environment. Proficient in the use of MS Office Suite. Fluent in English/Spanish preferred. Call Center – Customer Care Supervisor(Job #17015482)Directs and/or manages all activities associated with Call Center operations and HMO enrollments, including developing and implementing policies and procedures on systems. Establishes and implements performance and service standards. Coach and mentors. Develops and implements process and/or operational improvements to enhance efficiency and effectiveness of operations. Ensures productivity meets or exceeds service and quality standards. All other duties as assigned.Minimum Requirements: Customer Service professional with excellent communication skills. Desired candidate must have the ability to multi-task and work in a high-paced environment. Proficient in the use of MS Office Suite.Eligibility – Health Benefits Coordinator(Job #17017016)Processes applications for the NJ FamilyCare program. Uses family income and household size to determine eligibility. Enters eligibility information into a web-based computer system and references other NJ-specific databases as appropriate. Contact applicants via outbound calls and mail to verify data.Minimum Requirements: Capable of working independently; Excellent verbal, written, and interpersonal skills; Proficient in use of personal computer, including MS Office Su Job Fair Location:100 American Metro Blvd, Suite 105, Hamilton, NJ Follow signs to100 Eastand then100 SOUTHEntranceLocation accessible via NJ Transit Train/BusConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:click here to access or download the form.

Job Customer Care

Primary Location United States-New Jersey-Hamilton

Organization Public Sector

Unposting Date Sep 15, 2017, 10:59:00 PM

Virtual/work from home? No

Req ID: 17015324