UNIV OF IA COMMUNITY CREDIT UNION Financial Services Rep (Teller) in HIAWATHA, Iowa

As an FSR you will work in tandem with other Financial Services Representative and Account Executives to deliver our members outstanding service and proactively promote our superior credit union products on a daily basis!Strong candidates will possess prior sales experience with a history of proven results, an unparalleled focus on delivering exceptional customer service, and have experience/be comfortable with computer systems/programs (MS Word, Excel, Outlook, and Windows). In addition, accuracy, attention to detail and multi-tasking abilities are a must. If you enjoy sales and service, possess an outgoing personality, and consider yourself a goal-oriented person this is your opportunity!In this role you will act as the Credit Union's representative to the members and general public. The FSR Provides quality service to members and staff of the UICCU in daily transactions and inquiries. You'll also provide information and/or answers to questions regarding transactions and all Credit Union products and services. As an FSR, you will be required to cross-sell additional Credit Union services to new and existing members with referrals to appropriate departments.Pay Range: $11.41 - $14.261.Adhere to the Credit Union's core values in serving with truth, trust, mentoring, openness, risk-taking, communication, giving credit, integrity, caring and respect in carrying out the UICCU's mission and vision.2.Demonstrate a positive member service (internal and external) focus at all times, using their name, and thanking them for their business.3.The MUST philosophy:oMake eye contact;oUse their name or acknowledge their presence;oSmile!oThank them for their business.4.Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.5.Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.6.Answer member questions or refer members to appropriate departments or supervisors.7.Assist with member account discrepancies, statement problems, and complaints.8.Perform member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.9.Maintain a satisfactory balancing record.10.Cross-sell credit union products and services to new and existing members by being proactive in communication i in person or by emails, outbound sales phone calls, letters or other sources. Be able to identify a need and present information as suited to those needs. Maintain a thorough knowledge of the features and benefits of each product or service.11.Accept and examine checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.12.Operate drive-up equipment such as tubes, drawer, and microphone.13.Operate imaging equipment and balance outgoing image files on a daily basis.14.Daily processing of mail and night deposit transactions.15.Accurately and neatly complete all forms including: negotiable instrument logs, vault cash advances/turn-ins, direct deposit, payroll deduction, and member check orders.16.Participate in all day-end closing procedures. Secure and balance cash drawer/key and all negotiable instruments, clean the FSR area and turn off all equipment (computers, copier, adding machines, lights). Refer to branch closing checklist for a complete listing of duties.17.Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis.18.Play a vital role in enriching the community by participating in community service organizations and/or