Kforce Collections Specialist in Indianapolis, Indiana

Kforce's client is seeking a Collections Specialist in Indianapolis, Indiana (IN). This role is responsible for reaching out to customers whose accounts are in past due status in order to collect the money owed.Essential Functions:

  • Make collections calls both outbound and inbound using dialer technology

  • Multi-task between multiple applications

  • Identify and resolve customer issues for not making monthly payments

  • Provide excellent customer service while educating and stressing urgency to continue to make monthly payments

  • Answer and update any billing inquiries

  • Work with managers, internally and externally, to resolve any customer or account concerns

  • Assume ownership of learning new or revised processes and SOPs

  • High School diploma or GED /equivalent

  • Inbound and outbound call experience

  • Multitasking / Technical efficiency

  • Ability to communicate professionally in person and via phone or email

  • Team oriented mentality

  • Proficient in Microsoft Word and Excel

  • Great Plains is a plus

  • Bilingual is a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:13.00Maximum Compensation:13.00