Ascension Health Customer Advocate 1 in Indianapolis, Indiana

Additional Job Information

Title: Customer Advocate I

City, State: Indianapolis,IN

Location: AH Ministry Service Center

Department: MSC Contact Center

Additional Job Details: Full-Time,Day, 40 hours,Weekly

The Customer Advocate 1 is responsible for resolving inbound contacts (e.g. via phone, fax, email, chat, and Cases.) The Customer Advocate 1 will ensure transactions and client requests are handled in a manner that meets service levels and achieves client satisfaction.

Responsibilities

  • Receive, resolve and/or appropriately route all inbound inquiries; Escalate inquiries and requests to the appropriate Tier 2 (Transactional) or Tier 3 (External to MSC) resource

  • Leverage CRM tools to perform front-line customer support functions and resolve the majority of issues without escalation; Tap existing knowledge, internal training, and system resources to provide best-in-class support for internal and external Ascension customers; Understand and apply knowledge of the process to resolve issues in the various functional areas including HR, Supply Chain and Finance; Act as a subject matter expert and peer leader to build skills and support the success of the broader Tier 1 team

  • Maintain the strictest levels of confidentially and integrity with each interaction; Quickly identify critical situations and take appropriate action; Diffuse difficult situations and quickly change the direction of the call toward a satisfactory resolution

  • Performs responsibilities in full compliance with standards, policies, and procedures

  • Plan and organize work so the Service Level Agreement Objectives are realized; Contribute ideas and actions towards the continuous improvement of the Contact Center’s processes; Ensures all work is performed in accordance with targetsMaintain positive work relationships with members of other teams in the Ministry Service Center, Health Ministries and Associates to communicate effectively and to ensure compliance with cross-team responsibilities Required Qualifications High School Diploma or EquivalentMust be able to perform responsibilities with minimal supervision Preferred Qualifications Experience with Microsoft Office - Word, Excel, PowerPoint, Outlook preferred

How To Apply

How to Apply

If you are interested in joining the Ascension Ministry Service Center Team, please apply by completing an online application.

If you have any questions about the application process or require a reasonable accommodation to complete the application, please contact Ascension candidate care at 855-778-6037 between the hours of 8:00 a.m. to 8:00 p.m. EST M-F.

Equal Employment Opportunity

Ascension Ministry Service Center is an EEO/AA employer: M/F/Disabled/Vet.

For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Poster Supplement

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccpeeosupplementfinaljrfqa508c.pdf

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

The Ascension Ministry Service Center participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (link to E-verify site)