UMB Bank TM Implementation & Svc Spec in Kansas City, Missouri
Duties and Responsibilities:
Role will align to a geographic banking territory and/or Treasury Management Sales Officer (TMO) in support of Commercial Tier 1 and Commercial/Small Business Tier 3.
Responsibilities include but are not limited to, primary interface with clients, (via all forms of communication, phone, email, in person) TMO or Commercial Banking Officer to ensure customer satisfaction in support of facilitating onboarding of services and edit activities for existing clients across all Treasury Management Products & Services. Prepare and coordinate appropriate customer documentation including but not limited to, adding/deleting accounts, addition of new users, update of user profiles, and maintenance of existing users within UMB Direct. Through daily interactions assist clients with product solution needs and implement incremental new Treasury Management Products & Services for on time delivery and ease of facilitation of client training. Assist TMO in creating client proposals (RFP), pricing pro-formas, account schematics and billing activities. Lead and/or facilitate training and education of clients including demos as warranted. Manage resolution of client needs by identifying and coordinating appropriate bank resources by partnering with internal departments to ensure client needs are met and problems are followed through to resolution. Will complete special projects and other duties as assigned.
Minimum Knowledge and Skills:
Demonstrates attention to detail, strong team player, take end-to-end ownership, drive for results in support of growing the business, sustain intensity and optimism while focusing on the client
Working knowledge of Implementation, Servicing or Operations at a Financial Services Company
Working knowledge of all bank platforms, systems, products
Demonstrates excellent oral/written communication skills
Demonstrates organization and ability to multi-task in a fast-paced environment
Demonstrates high motivation, ability to work independently, self-starter
Individual must possess strong analytical and problem solving skills and demonstrate willingness to be innovative
Demonstrates Proficiency of Microsoft Office software(Excel, Word, PowerPoint)
Ability to learn and speak confidently on all Treasury Management Products
Culture of Diversity and Inclusion: We are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas.
Please visit us at careers.umb.com to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.
Preferred Knowledge and Skills:
Speaking/presentation skills in a professional setting
Knowledge and understanding of Cash Management products and services, including but not limited to, Online Banking platforms, ACH, Wire and Bank Operations
Knowledge and understanding of Web-based Treasury applications, including but not limited to Pep+, mainframe, UMB Direct
We strive to deliver the unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity!
What you'll get:
Bachelor's degree or equivalent relevant experience
4 years Commercial Banking or Treasury/Cash Management experience, Customer Service & Sales or experience in related field
Client Relationship Management experience.
Unique Benefit Programs : We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!
Community Involvement: Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.
Professional Development: We provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.
- Certified Treasury Management Professional
Treasury Management Implementation & Services Specialist
Bank Product & Service
1010 Grand Blvd