Enterprise Holdings Return Agent - Part Time - Kona Alamo Airport in Kona Keahole Airport, United States

Overview

Equal Opportunity Employer/Disability/Veterans

Alamo Rent A Car has an exciting opportunity for a Return Agent at the Kona Keahole Airport location.

The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, and assists all customers with the rental return process. They provide professional, knowledgeable and courteous service while accurately completing all transactions. They perform all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

The position is a part time 20-29 hours per week with part time medical benefits.

Responsibilities

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

  • Advise and review rental charges; and provide an accurate receipt to the customer.

  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

  • Inquire about service, satisfaction and document dissatisfaction.

  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

  • Use of proper statement to determine if vehicle is being returned with full tank of gas.

  • Complete a service alert for any mechanical and or body damage communicated by the customers.

  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

  • Keep lot organized for ease of access and traffic flow.

  • Understand the CDW/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

  • Understand the damage loss report reporting procedure.

  • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

  • Additional duties as assigned by a member of management.

Qualifications

  • Must be at least 18 years of age.

  • Must have completed education at a minimum of a high school diploma or GED or equivalent.

  • Must have a valid driver’s license with a satisfactory driving record (no more than 3 moving violations on driving record in the past 3 years and no DUI/DWI in the past 5 years).

  • Basic level experience and understanding of a PC and Microsoft Office Products preferred.

  • 1 year prior customer service experience preferred.

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observation, must be able to work 20-29 hours per week.

Job ID 2017-229292

Location US-HI-Kailua-Kona

Category Customer Service/Support - Customer Service/Support

Airport / City Kona Keahole Airport