Intertek Project Coordinator in Lake Forest, California
Intertek is a leading Total Quality Assurance provider to industries worldwide. Through our network of more than 1,000 laboratories and offices and over 42,000 people in more than 100 countries, the Group is re-defining the industry with our Total Quality Assurance proposition. We go beyond physical quality control to provide total peace of mind through our innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers’ operations and supply chains. Intertek Total Quality Assurance expertise, delivered consistently, with precision, pace and passion, enabling our customers to power ahead safely. Total Quality. Assured. Visit www.intertek.com .
ESSENTIAL DUTIES AND RESPONSIBILITIES
This position will have primary responsibility for providing scheduling and order/project data management to create transparent views of production staff utilization, capacity, and revenue in hand. This position will work together with site management to ensure our teams are delivering optimal customer service across a project’s lifespan.
This position reports to the Business Process Manager or other management designee.
EXAMPLES OF WORK
Listed examples are illustrative and representative of the tasks required of this position and are not intended to be complete or exclusive.
Fully manage the status of all open orders that are not operationally active, with the goal of moving the project toward completion.
Full responsibility for managing project specific data in Electronic Project Folders and other applications as needed.
Work Order Creation and team assignment.
Input initial projects and work order status.
Actual Ready Date, Promised Completion Date and Task Completion Date
Input/maintain resource calendars
Communicate with clients regarding project scheduling Start and Promised Completion Dates, assigned staff, location of testing, etc…
Coordination with other offices for moved/shared projects (Intra-Office Transfers, including subcontracted work).
· Highlight time sensitive issues regarding queue times, backlogs, and resource load balancing.
· Work with Team Leads, Account Managers, and Site Management to determine the optimal scheduling action.
· Perform other work as required
Associate’s Degree in related area, or the equivalent in terms of education, experience and/or training; Prefer Bachelor’s Degree in related area
2+ years directly related experience, with direct customer interaction
Prefer web based computer program experience
Excellent customer service and interpersonal skills
Excellent communication skills, in both verbal and written formats
Excellent time management and organizational skills
Microsoft Office proficiency, including Word, Excel, and Outlook
Must have a proactive and positive attitude
Must be detail oriented
Ability to work independently in a fast-paced, multi-tasking environment with shifting priorities
Ability to make timely decisions and problem-solve effectively with incomplete information under tight deadlines and pressure
This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties
Intertek offers a salary and benefit package competitively placed within the local market. We promote a culture where motivated customer-oriented employees can flourish, experience professional fulfillment and reach their highest potential. Medical, Prescription, Dental, Vision, Life, and Disability Insurance plans; 401(k) Plan with company match; Paid Time Off (vacation, sick, holiday); Flexible Spending Account (FSA); Employee Assistance Program (EAP); Tuition Reimbursement; and more.
We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
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