Arconic Order Management Specialist in Lancaster, Pennsylvania



Order Management Specialist

Job Function:

Customer Service

Business Unit Group:

Global Rolled Products

Position Description:

Global Rolled Products (GRP) is a dynamic global organization that offers the widest variety of aluminum plate and sheet in the world.

The key role of the Order Management Specialist within Customer Sales and Service Support is to provide a high quality service of order booking activities, revision of order accuracy and coordination of cutomer visits.

Main responsibilities of the position are the following:

Administration Major Deliverables:

  • Administrative accuracy of customer PO‘s – entering and verifying customer purchase orders

  • Assist the customer service department to eliminate waste by continually looking for opportunities to automate administrative processes currently performed manually.

  • Compile information for maintaining and distributing daily, weekly and monthly reports

  • Create/Maintain charts to track department metric

Customer Sales & Service Major Deliverables:

  • Manage the customer order cycle process. This includes, but is not limited to, metal buying, bookings, standard order entry, scheduling, pricing, releasing shipment, and resolving related problems involving the plant, marketing and credit.

  • Familiarization with personnel in sales and marketing and the business unit.

  • Develop an understanding of the BU’s flat-rolled products, their manufacturing flowpaths, characteristics, and sizes so as to be able to effectively enter customer purchase orders

  • First responder to Cold Calls. Forward information to appropriate CSSR.

Requisition Number:


Minimum Years of Experience:


Preferred Qualifications:

  • An associate’s degree •from an accredited institution

  • Prior industrial /manufacturing customer service experience

Primary Location:


Minimum Education Required:

High School or GED

Minimum Travel Required:


Basic Qualifications:

  • High School diploma

  • Minimum of 2 years of experience in administrative area

  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

  • No relocation benefit is offered for this position. Candidates residing within a 50 miles radius of ENTER IN LOCATION HERE will only be considered.

Business Unit:

Brazing, Commercial Transportation and Industrial Solutions

Job Type: