Arconic Order Management Specialist in Lancaster, Pennsylvania
Order Management Specialist
Business Unit Group:
Global Rolled Products
Global Rolled Products (GRP) is a dynamic global organization that offers the widest variety of aluminum plate and sheet in the world.
The key role of the Order Management Specialist within Customer Sales and Service Support is to provide a high quality service of order booking activities, revision of order accuracy and coordination of cutomer visits.
Main responsibilities of the position are the following:
Administration Major Deliverables:
Administrative accuracy of customer PO‘s – entering and verifying customer purchase orders
Assist the customer service department to eliminate waste by continually looking for opportunities to automate administrative processes currently performed manually.
Compile information for maintaining and distributing daily, weekly and monthly reports
Create/Maintain charts to track department metric
Customer Sales & Service Major Deliverables:
Manage the customer order cycle process. This includes, but is not limited to, metal buying, bookings, standard order entry, scheduling, pricing, releasing shipment, and resolving related problems involving the plant, marketing and credit.
Familiarization with personnel in sales and marketing and the business unit.
Develop an understanding of the BU’s flat-rolled products, their manufacturing flowpaths, characteristics, and sizes so as to be able to effectively enter customer purchase orders
First responder to Cold Calls. Forward information to appropriate CSSR.
Minimum Years of Experience:
An associate’s degree •from an accredited institution
Prior industrial /manufacturing customer service experience
Minimum Education Required:
High School or GED
Minimum Travel Required:
High School diploma
Minimum of 2 years of experience in administrative area
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
No relocation benefit is offered for this position. Candidates residing within a 50 miles radius of ENTER IN LOCATION HERE will only be considered.
Brazing, Commercial Transportation and Industrial Solutions