Kforce Telecom Analyst in Louisville, Kentucky

Kforce has a client seeking a Telecom Analyst in Louisville, KY. Voice Services Team is seeking an additional team member to assist in performing and managing telecommunications' moves, adds, changes, and service (MACS) as needed on a full-time basis. Examples include:

  • Troubleshooting phone line problems on tickets that come through the help desk

  • Analyze, develop, implement, and troubleshoot telecommunications services and solutions (dispatch appropriate vendors)

  • Order MPLS circuits, PRIs, Broadband/DSL lines and analog phone/fax lines for facilities

  • Activation of services

  • Order disconnects of MPLS circuits, PRIs, Broadband/DSL lines and analog phone/fax lines for facilities

  • Work through billing disputes caused by disconnections and other issues, tracking credits due, receipt, and resolving the items through to fruition

  • Track the progress of MACS requests

  • Work on facility moves, consolidation and disposition projects

  • Maintains high quality documentation of configurations and inventory

  • Responds appropriately to emergency requests and notifies appropriate IT staff of serious service interruptions

  • Attend meetings and report on statuses

  • Actively builds and maintains relationships with user community, vendors, specialists and developers in order to understand business needs and requirements

  • Minimum of 2 years' experience working in Telecommunications doing technical support and cost analysis, project management in medium to large organization

  • Analytical ability to determine user problems and recommend solutions

  • Experience supporting carrier services as it relates to planning, designing, ordering, installing and troubleshooting for voice applications

  • Knowledge and experience of telecom terminology and services (MPLS circuits, DSL/Broad band, PRIs, 1FB, Ethernet circuits, terminal hunt groups etc.)

  • Strong knowledge and experience with telecommunications services and billing

  • Ability to manage multiple projects and support commitments in a fast-paced environment

  • Excellent customer service and communication skills

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours