Sykes Recruiter II Talent Acquisition in Montgomery, Alabama


Do you have a passion for recruitment? Do you thrive in a fast paced hiring environment? If so, the Sykes site in Montgomery, Alabama has an amazing opportunity that could be your next career!

This position is responsible for executing the established recruiting process to ensure SYKES is attracting top talent. A call center environment's recruitment function is fast-paced and hiring goals are aggressive. The Recruiter must both strategic and agile to be successful. It is critical for the recruiting professional to actively build relationships within the local community and internal referral programs to perpetually replenish talent pipelines. Each line of business has unique requirements and it is essential that recruitment work with Operations leadership to establish a strong partnership to enable a productive feedback loop to ensure the acquisition and retention of solid agent talent. Are you up for this rewarding challenge!?


  • Adheres to SYKES policies on ethics an d integrity.

  • This position quickly learns SYKES’ processes for screening, interviewing, and processing candidates on behalf of each new client and adapts to changes in the process. Understands the hiring requirements and performance expectations for each client while strictly adhering to hiring policies. Understands hiring policies are set, must not be modified and ensures that candidates meets all legal requirements, completes and passes all required tests and that all information is accurately documented within our applicant tracking system.

  • Achieve 100% of assigned agent recruiting targets. Recruits high-quality candidates in order to meet daily, weekly, and monthly goals associated with each client hiring goal. Goals can be very aggressive ranging from 15-75 new hires per week, requiring screening 30-200 new applicants per week.

  • Ability to effectively screen candidates and qualify candidates for processing through the full hiring process (50% of recruiting effort is this screening process).

  • Responsible for conducting efficient and effective group interviews, presenting and quickly assessing groups of up to 30 candidates to identify candidate’s true desire, motivation and suitability for an agent or leadership role.

  • Responsible for ensuring a positive experience for every candidate by clearly communicating the hiring process and time-frames, providing honest and direct feedback, guidance for future possibilities and soliciting referrals from all candidates.

  • Identify opportunities to improve the current process and share ideas with Manager and team.

  • Works closely with the operations team to gauge the effectiveness of each class by monitoring a candidate’s progress through training and their first 30, 60, 90 days on the job. Quickly diagnose problems and make recommendations to improve candidate quality and reduce attrition.

  • Responsible for implementing high-volume sourcing strategies to attract candidates that meet the client’s specifications. Actively solicit employee referrals and engage in sourcing activities to attract passive candidates.

  • Responsible for training Flex Recruiters and manage their performance during peak hiring sessions

  • May assist Recruiting Managers to source, screen, and interview candidates for general and administrative positions

  • Knowledge of searching resume databases (both internal and external) for identification of quality candidates as required.

  • Represent SYKES at community events and job fairs. May participate in creating awareness by placing posters or distributing fliers at appropriate community locations.

  • May perform other additional duties and responsibilities as assigned.


Yes (See “General Management Duties and Responsibilities” addendum)


  • Bachelor’s degree in Human Resources or 5+ years of full life cycle experience and/or training, within a corporate and/or staffing agency environments, or equivalent combination of education and experience.

  • Completion of AIRS curriculum highly desirable.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Advanced knowledge of behavioral based interviewing techniques and assessment tools

  • Ability to strategically and efficiently handle heavy volume recruiting

  • Strong expert name generation skills, networking and relationship building skills both externally within the community and internally by enhancing internal referral program.

  • Experience cold calling into organizations to perpetually and effectively fill talent pipelines for all lines of business within the call center environment

  • Advanced Internet and direct recruiting and sourcing experience and knowledge, experience using Kenexa's ATS and On-boarding systems a plus

  • Strong and confident leadership partner with the ability to establish successful relationships with the Montgomery site team and Corporate leadership balancing corporate initiatives while supporting Montgomery's site goals.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak and listen. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.


Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.


The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position.

Job ID 2017-61453

# Positions 1

Location US-AL-Montgomery

Posted Date 12/7/2017