Kforce Senior Network Engineer in Morrisville, North Carolina

Kforce Inc. is immediately seeking a seasoned Contact Center Network Engineer for our global networking client in Durham, North Carolina (NC). This is currently a temporary position. Responsibilities:

  • Provide Technical consultative approach on critical customers calls, with a commanding view of the customer's network topology, and operational challenges

  • Troubleshoot issues related to Unified Contact Center Enterprise

  • Provide Network Problem Resolution, Root-Cause Analysis, IOS Software Referral assistance as per contracted agreement with named customer.

  • Interfaces with all levels of CSEs, NCEs, SEs, VARs, OEMs, end-users & internal engineering departments

  • Interfaces and provides technical updates to customers including executives

  • Works on problems of diverse scope where analysis requires evaluation of identifiable factors

  • Provides systems/product training

  • Provides guidance & leadership to less experienced engineers

  • Acts as a focal point for large account network problem resolution

  • Connects with customers and partners across functions and boundaries to achieve significant results

  • Earns the confidence of customers and is able to use the confidence to achieve results

  • Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative

  • At least 5 years of experience troubleshooting Cisco Call Manager

  • Minimum of 8 years of networking experience, including installing, deploying and configuration of complex networks

  • Understanding of UC

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours