Randstad Logistics Coordinator in Mountain View, California
location:Mountain View, CA
salary:$18.25 - $25 per hour
date posted:Wednesday, October 11, 2017
Processes orders, prepares correspondence, manages moderate projects and fulfills customer needs to ensure customer satisfaction. Researches and analyzes customer inquiries and complaints received by management or other sources within the company. Must effectively communicate problems and resolutions to management and work peers. Recommend and implement policies to ensure quality, timeliness and efficient oversight of customer oriented services both internal and external. Leads and directs the work of junior staff of customer service representatives. Assist in training new associates and establishing process controls to support daily customer request. Meet daily customer metrics goals and developing process improvements to drive efficiency and effectiveness. Contribute to the establishment of a winning culture aligned with the values of our company.
Ensure business unit tactics/strategies are effectively deployed at operating level.
Manage moderately complex IT material Deployments to ensure on time delivery in support of customer's business objectives
Act as the primary Liaison between Customer Supply Chain and Logistics cross functional teams
Must be able to investigate and resolve customers' issues in a timely manner (these may be more complex or long-standing)
Maintain accurate records of discussions or correspondence with customers;
Able to produce written information for customers on customer records or documentation,
Must develop clear understanding of the customers procedures and needs
Must be able to develop written feedback or recommend procedures for customers to utilize in resolving issues
Developing/recommending customer solutions standards for your organization or department;
Must understand shipping documentation as it relates to the logistics industry,
Able to articulate clearly with other managers/peers to discuss possible improvements to customer solutions as provided
Able to distribute reasonable workload assignments to group to enhance on-time completion of daily activity
Advanced knowledge of customer service policy and procedures, products or services and keeping up to date with any changes;
Exemplify leadership qualities that coincide with our values.
Ensure that carrier relationships are built and maintained.
Define requirements for operation and ensures the implementation of new strategies and initiatives to effectively meet or exceed requirements & customer expectations.
Creates plan, has the ability to deliver results through others.
Develops relationship with leadership teams as well as future sites to grow the team culture between all operations.
Has a positive culture of recognition and performance.
Gains perspectives from others when making decisions.
Learning versus a knowing leader. Actively seeks out performance feedback from subordinates.
Knows and uses resources at their disposal.
Well versed in the levers that drives business performance and coaches others on same.
Viewed credibly within organization.
Strives for creative ways to drive value within organization.
Communicates issues in a constructive fashion.
All other tasks as required
Completes specialized tasks that frequently require the exchange of detailed technical information, establishes technical protocols and procedures; leads improvement initiatives.
Applies advanced technical skills. Uses judgment to identify when deviation from standard practice is required. Provides guidance and technical support to others.
3 or more years of professional experience in logistics industry or projects based
Advanced Communication - Written, interpersonal and verbal skills with peers, subordinates, management and customers
Prior experience with Customer Service Database systems
Able to use systematic approach in decision-making
Exhibit judgment and understanding of issues
Establish, Regulate & Communicate Metric Requirements
Microsoft Office - Word, PowerPoint, Excel, Visio, Access