Kforce Senior Telecom Analyst in Orlando, Florida

Kforce has a client seeking a Senior Telecom Analyst in Orlando, Florida (FL).Overview:This position provides support and consultation of technical solutions within the company's telephony and contact center telecommunications environments within a complex multi-location, multi-national, and multi-vendor infrastructure. The technical scope of the role includes all contact center technologies consisting of technologies such as but are not limited to voice systems, call center technologies, PBX, gateways, voice networks, voicemail, call recording and ancillary support systems.The position is responsible the daily operation, support, projects, and all related services for multiple technology platforms and services providing the organization continued profitability and contact with each other, our customers and affiliates. Operational responsibilities include performing complex MACDs, troubleshooting of complex issues, maintaining high levels of system and user documentation, adherence to operational processes and policies, solution reliability, system security, compliance, and proactive monitoring through automated tools and daily testing.This position provides infrastructure support and testing for system patching, hardening, and hardware/software upgrades, system updates, and break/fix activities on telecommunications equipment and applications.This position must maintain expert level understanding and knowledge of the company's applications, telecommunications and data system integration and must be able to understand changes needed within the environment in order to anticipate business, customer, cross-system, cross-process, and cross-project impacts. The ability to interact with vendors to locate opportunities and improvements as well as drive resolution will be frequent. This role may be assigned other tasks as required to support the overall shared services and organizational goals.The ideal candidate will have similar skills and abilities to perform the duties listed above. Any relevant education and/or training will be considered a plus.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours