Eastern Maine Healthcare System Patient Access Supervisor-Pre Registration in Orono, Maine
POSITION SUMMARY: The Patient Access Supervisor is responsible for the smooth day-to-day operations of one or more of the following teams: Scheduling, PreRegistration, Registration, Insurance Verification, Financial Counseling, and Denials Management teams. The Patient Access Supervisor directs and manages assigned staff in the efficient operations of the department. The Patient Access Supervisor will ensure accounts have been secured financially in order to meet organizational goals. S/he is responsible for maintaining and preparing statistical reports to assure the quality of the work performed by staff. The Patient Acess Supervisor is responsible for optimizing data integrity such as demographics, insurance eligibility, authorizations/referrals, point of service collections, compliance, and customer satisfactions. S/he is responsible for understanding and using multiple revenue cycle and clinical computer systems in order to work efficiently. The Patient Access Supervisor is to have a solid understanding of their role in the revenue cycle. The Patient Access Supervisor must demonstrate high leadership standards of professional conduct, courtesy, diplomacy, and respect for confidentiality.
MINIMUM EDUCATION REQUIRED: Associate's Degree in Business Administration or health-related field required; Bachelor's Degree preferred. Medical Terminology I course
MINIMUM EXPERIENCE REQUIRED: At least one year of supervisory experience; experience with the integration of registration systems with hospital finance and operations; at least one year of work experience with personal computers and customer service.
OTHER SKILLS REQUIRED: Verbal and written aptitude for adequate communication with the general public, physicians, physician office staff, Registration staff, and other healthcare professionals. Must demonstrate the ability to work well with others and to work independently without direct supervision. Must exhibit a caring attitude toward patients, co-workers, and other customers. Ability to handle multiple priorities successfully. Position requires close attention to detail. Must present in a professional manner. Typing skills of 35 wpm. Must be proficient with Microsoft Office.
PHYSICAL REQUIREMENTS: This position entails extensive customer service and phone utilization; visual and auditory acuity, finger-wrist repetitive motion, and utilization of a computer/keyboard. Ability to lift heavy boxes of paper. This position will be responsible for staff in multiple locations.
WORKING ENVIRONMENT: Seated for long periods of time; standing, walking; considerable amount of work on the telephones; work in an open area with exposure to the public. High noise level due to multiple phones, conversations, public, and overhead paging.