Citizens Bank Distribution Operations Manager I in Plymouth, Massachusetts


The Distribution Operations Manager I is responsible for coaching, training and mentoring Retail branch management colleagues to ensure a secure control environment within our branch network. Colleagues in this position are a valued business partner to the traditional and in-store branches and Regional Managers; they are expected to form close partnerships with branch colleagues, Regional Managers, and other business line partners that support the branch network.

Primary responsibilities include:

  • Frequent interaction with Regional Managers to discuss observations in the branches and to update Retail on the status of the colleagues and issues being coached; includes telephone conversations or in person meetings at least weekly and the distribution of a weekly regional manager update

  • Daily interaction, coaching and training of branch colleagues

  • Review of tools available to determine potential areas of concern in assigned branches and create and deliver coaching plans accordingly

  • Training of new branch management colleagues within 60-90 days of their appointment

  • Emergency response for robbery or facilities issue as required

  • General operational support contact for assigned branches and regional managers

  • Perform standard and routine assignments independently to conclusion; refer unusual problems which may require exceptions to procedures or processes to supervisor


Required Skills/Experience:

  • 2-5 years of Retail branch operations experience working as either Teller Manager, Banker II or higher; working knowledge of bank policies, procedures and regulations

  • Strong attention to detail and follow up skills

  • Strong aptitude for building partnerships through coaching

  • Excellent communication and interpersonal skills

  • High degree of professionalism in attire and actions at all times

  • Ability to successfully identify operational issues and manage time to coach for improvement

  • Ability to travel by personal vehicle; approximately 80% of work week

Preferred Skills/Experience:

  • 1-2 years of coaching, mentoring or training experience

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 8:00AM-5:00PM; occasional weekend and/or extended work hours required.

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.