Coherent Inc Order Administrator in Plymouth, Michigan
Job Description and Responsibilities * Reconcile and audit orders to customer contracts / purchase orders.* Ensure orders and change orders are booked in accordance with Coherent s global bookings, SOX and revenue policies.* Review sales order packets for completeness and accuracy* Enter and Book orders in the global Oracle ERP System including service contracts.* Work closely with Finance, Planning, Manufacturing Operations and Shipping to ensure terms and conditions are properly met.* Interface with customers, Sales, Service, Business Units and Finance to address and resolve issues related to bookings and customer satisfaction.* Ensure on time bookings* Provide timely order status and tracking information to internal and external customers* Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements* Provide month end and quarter end support as needed to achieve corporate goals.* Participate in projects and goals to support Department and Corporate goals.* Process post sale service orders and RMA s for replacements and depot repair orders in via the Oracle CRM system.* Process and coordinate internal product purchases and transaction management for fulfillment of in-direct sales through our China distribution inventory.* Communicate and coordinate shipments and deliveries with our international and domestic freight forwarders.* Good written and oral communication skills - Must effectively communicate with all levels of internal and external personnel* Customer focused* Exceptional Team Player* Detail Oriented and Organized* Projects a professional presence* Experienced with MS Office (Word, Excel) Education and Work Experience 3-5 years experiencing in Order Management Environment with increasing levels of responsibility in order management. Experience with international companies is desired.* AA Degree required, BA/BS preferred* Oracle 12 Order Management, Customer Master, CRM, Service Contracts, IB and CRM experience* International Order Processing knowledge and related skills carrier and incoterms We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Employer's Job# 7653Please visit job URL for more information about this opening and to view EOE statement.