Kaiser Permanente Program Manager, Technical Editor in Portland, Oregon
Act as primary administrator of the electronic document assembly/management system and annual changes database. Apply effective execution and project management strategy to manage the annual contract changes process working interdepartmentally as well as departmentally to reach consensus or make decisions. Document decisions, including the rationale and owners of the decisions, and ensure contract changes are implemented in the document management system and in other contractual documents. Identify subject matter experts throughout the company, form workgroups to identify and resolve issues that require contractual changes or changes to business practices. Develop and produce a wide variety of reports. Edit the work of team members to ensure quality control, adherence to regulatory requirements and department best practices. Mentor staff for professional development and skill building in the areas of software education and editing/writing.
Essential Functions - Project management. Manage the annual contract changes process including: identify subject matter experts & form interdepartmental workgroups to identify & resolve issues that require contract changes, facilitate meetings, research issues, track & monitor milestones & decisions in databases, provide status reports, provide technical writer w/ completed research on confirmed business practices to be written in the contract, facilitate approvals of revised contract text, & ensure that solutions are implemented as agreed. On an ad hoc basis, manage special projects w/ high internal & external visibility & tight deadlines. Lead & participate in various committees, project teams, & work groups at the regional & national level as needed. - Serve as primary systems administrator for department databases & contract creation/management system. Identify & coordinate implementation of system enhancements & remediation. Document issues related to contract language changes. Develop & build systems used to create contracts & related documents. Enter approved text into the system. Create & distribute a wide variety of reports. Write policies & procedures on how to use department systems & best practices. Troubleshoot technical issues & provide training to other team members. - Review & edit a large volume & variety of EOCs & related collateral to improve accuracy, consistency & regulatory compliance. This includes: Verify accuracy of content against regulatory requirements or by independent fact checking. Edit drafts against internal standards for tone, style, ease of use, general appeal, clarity, & effectiveness, & against third-party & regulatory requirements as applicable. Proof drafts for technical accuracy & provide instruction to contract coordinators & feedback to the technical writer. Act as resource on contract & related collateral content. - Responsible for the design & maintenance of the department website to ensure content is up to date & meets the needs of users. As the site owner, determines appropriate & effective design & updates on a regular basis. - In consultation w/ department manager, train & mentor staff on department procedures & software systems to ensure adherence to best practices.
Qualifications: Basic Qualifications Experience - Minimum two (2) years as an electronic system administrator, database manager or equivalent experience using Access and other databases, including report generation. - Minimum two (2) years as a project manager or significant participation in large projects, improvement or remediation efforts. - Minimum three (3) years of experience applying technical writing skills and editing one's own work and/or the work of other writers in an insurance, legal, technical or marketing-related field to produce contracts, technical manuals or other technical publications. Education - Bachelor's degree in business, communications, or other related field or completion of a formal paralegal training and certification program. License, Certification, Registration - N/A
Additional Requirements: - Thorough knowledge of standard principles of writing (English usage, grammar, syntax) and conventions of contract writing as well as advertising and marketing copywriting. - Thorough knowledge of desktop publishing, creating and implementing style sheets, database development, reporting, trouble shooting, document management processes, and design and development of contracts or similar documents. - Thorough knowledge of editing techniques and notation. - Working knowledge of the technical construction of contracts or other legal or technical manual types of documents. - Thorough knowledge of project management tools, methods, and strategies. - Excellent writing and typing skills. - Ability to edit contracts or other legal or technical products, and related collateral in a wide variety of formats and styles, in electronic media applications. - Highly developed analytical skills. - Demonstrated ability to assess complex regulatory requirements, describe them in concise, accurate summary form and communicate effectively about complex, detailed issues and ideas. - Excellent skills for planning, organizing, managing time, setting priorities, managing projects, and facilitating meetings. - Ability to focus on details consistently, despite deadlines and heavy workloads. - Ability to find creative solutions to problems. - Ability to work successfully with standardized work flow processes to enhance efficiency and quality. - Ability to develop databases and reports, as well as the ability to use word processing, e-mail, and other desktop publishing programs efficiently and effectively. - Excellent teamwork, interpersonal, and listening skills.
Preferred Qualifications - Master's degree in business, communications, or legal field. - Basic knowledge of Oregon and Washington insurance regulations related to EOCs and insurance benefit summaries.
COMPANY Kaiser PermanenteTITLE Program Manager, Technical EditorLOCATION Portland, ORREQNUMBER 629737
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.