Wyndham Worldwide In-House Concierge - Princeville, Kauai in Princeville, Hawaii
In-House Concierge - Princeville, Kauai
Wyndham Vacation Ownership is the world's largest vacation ownership company with an impressive list of world-renowned destinations. We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service. It is the strong values and Count On Me! service promise to be respectful, responsive and deliver a great experience. This is exhibited by our team and continues to set us apart from the rest.
The In-House Concierge is responsible for qualifying and pitching guests at check-in and booking them for resort tour presentations and owner updates. This position will report directly to management and assist management in team atmosphere and morale to increase overall tour production.
Duties & Responsibilities
Meet and exceed job performance standards and production standards set by management.
Assist guests by making activity and restaurant reservations.
Create energetic work environment to promote job performance and production.
Create areas of opportunity that will lead to increased production.
Treat all guests, employees, and management with respect at all times.
Be responsible for answering the phone and directing all calls to the appropriate department.
Attend training and one-on-one coaching sessions.
Verify and follow the qualifications and guidelines for touring Wyndham owners, RCI owners, Guests of owners and renters.
Maintain department standards of production, which may vary, based on corporate expectations for penetration.
Assist with daily functions to run the department efficiently.
Assist guests with direction and information of local attractions
Be able to work morning and evening shifts, including holidays and weekends.
High School Diploma or Equivalent Required.
Must pass drug and background check.
Possess excellent communication skills both written and verbal.
Must be highly motivated with a positive attitude and good work ethic.
Must be detail oriented, professional and organized while maintaining multi-task abilities in a busy environment.
Primary Location: United States of America-Hawaii-Princeville
Employee Status: Regular
Organization: WVO - Sales-Marketing
Job Posting: Apr 20, 2017, 7:46:48 PM
Requisition ID: 1706405