Thermo Fisher Scientific Surface Analysis Field Service Engineer II in Remote / Field, Massachusetts
Summary: The Service Engineer is responsible for managing all aspects of field service support and customer relationship management. The successful candidate will provide complete services on Surface Analysis XPS systems including installation, repair, preventative maintenance, and instrument qualification. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific and be eager to drive growth.
Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
Conduct on-site scheduled planned maintenance visits
Provide troubleshooting and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with customers, system users and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and submit field service reports
Provide training for customers and users on system maintenance
Provide feedback to product quality teams
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.