CompuCom Tech Support Analyst in Richfield, Minnesota

Previous

Tech Support Analyst

Next

Ref No.:

17-02866

Location:
Richfield, Minnesota

You’re covered with e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ . We offer our temporary employees full benefits. Always have. Always will. Join us!

* * * Contract to Hire Opportunity * * *

Major Job Duties:

  • Test, image and clean PCs, laptop, monitors, printers, and other related hardware

  • Maintain, analyze, and troubleshoot, software and computer peripherals

  • Set up, configure, and add all hardware

  • Assist Corporate Desk Side Support technicians with large IMACs

  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention

  • Provide technical support to end users via telephone

    Requirements:

  • Effective communication skills:

  • Verbal – clear, concise, phone clarity

  • Written – emails, tickets, etc.

  • Listening – follows instructions, actively takes notes

  • Ability to interact with and gather information from outside groups and employees throughout the country

  • Reliability and Dependability

  • Punctual

  • Ability to prioritize to meet deadlines

  • Self-managing (little supervision required)

  • Effective time management

  • Pay close attention to detail and adhere to set policies and procedures in place

  • Technical Ability

  • Strong working competency in Microsoft Excel – ability to analyze and manipulate data through filtering, sorting, pivot tables etc.

  • Working competency in Microsoft Access

  • General computer hardware knowledge: different device types – laptop, desktop, router, switch etc.

  • Good understanding of basic network and computer technical skills – DNS naming, command line PING, Active Directory and utilizing in-house tools to locate devices

  • Familiarity with and general working skills with other Microsoft Office products including SharePoint

  • Ability to think independently and utilize correct technical tools at disposal to locate devices.

  • Asset Management experience a definite plus

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .