CompuCom Tech Support Analyst in Richfield, Minnesota
Tech Support Analyst
You’re covered with e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ . We offer our temporary employees full benefits. Always have. Always will. Join us!
* * * Contract to Hire Opportunity * * *
Major Job Duties:
Test, image and clean PCs, laptop, monitors, printers, and other related hardware
Maintain, analyze, and troubleshoot, software and computer peripherals
Set up, configure, and add all hardware
Assist Corporate Desk Side Support technicians with large IMACs
Assure that all tickets requiring follow up work and/or calls receive appropriate attention
Provide technical support to end users via telephone
Effective communication skills:
Verbal – clear, concise, phone clarity
Written – emails, tickets, etc.
Listening – follows instructions, actively takes notes
Ability to interact with and gather information from outside groups and employees throughout the country
Reliability and Dependability
Ability to prioritize to meet deadlines
Self-managing (little supervision required)
Effective time management
Pay close attention to detail and adhere to set policies and procedures in place
Strong working competency in Microsoft Excel – ability to analyze and manipulate data through filtering, sorting, pivot tables etc.
Working competency in Microsoft Access
General computer hardware knowledge: different device types – laptop, desktop, router, switch etc.
Good understanding of basic network and computer technical skills – DNS naming, command line PING, Active Directory and utilizing in-house tools to locate devices
Familiarity with and general working skills with other Microsoft Office products including SharePoint
Ability to think independently and utilize correct technical tools at disposal to locate devices.
Asset Management experience a definite plus
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .