Kaiser Permanente Data Management Associate, Membership Admin & Benefits Administration in San Diego, California
Includes design, testing, implementation, control and maintenance of organization's logical and relational databases across platforms and computing environments.
Project Management: Participates in assignments and projects under direction of higher level resources. Uses Time Management effectively for assigned activities.
Meta Data Repository: Populates information repository and deploys updates under direction of higher level resources.
Data Design (logical): Records detailed data models in information repository and coordinates publication/ deployment of these models. Works in conjunction with higher level resources on smaller data modeling tasks.
Database Development (physical): Assists in testing and implementation of the organization's databases under the guidance of higher level resources.
Database Performance: Assists with specific performance monitoring tasks under the direction of higher level resources.
Communications: Reports status for own tasks and communicates questions and issues to higher level resources.
Technology Evaluation: Gathers data and presents data to higher level resources.
Methodologies and Standards: Understands and utilizes existing methodologies and standards.
Database Management and Support Tools: Utilizes existing database management and support tools under direction of higher level resources.
Client Consulting: Gathers and refers data to higher level resources.
Training/Mentoring: Actively participates in determining own training needs in conjunction with higher level resources.
Data Transformation: Develops, tests and implements simple extract and load routines with simple transformations under the direction of higher level resources.
Database Maintenance: Assists with initial problem identification and solution under the direction of higher level resources. Performs preventive maintenance including back ups and reorganizations. Escalates as necessary and provides problem resolutions.
Bachelor's degree in related field, OR four (4) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
Some knowledge of policies, practices and systems.
Limited use and/or application of basic principles, theories, and concepts.
Limited knowledge of industry practices and standards.
Must be able to work in a Labor/Management Partnership environment.
Working experience and knowledge of call center processes and systems.
Must be able to directly address customer reported issues, questions, concerns and enhancements.
Must be able to communicate fluently between dedicated business and IT resources.
Experience gathering, detailing and writing business requirement documents.
Experience with taking calls from customers both internal and external.
Experience in supporting the online Customer Account Services (CAS) website, WMS, Macess, Xen and other applications used by Membership Administration.
Two (2) years experience in design, testing, implementation, control and maintenance of organization's logical and relational databases across platforms and computing environments preferred.
TITLE: Data Management Associate, Membership Admin & Benefits Administration
LOCATION: San Diego, California
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.