Randstad Desktop Support Supervisor in San Diego, California

Desktop Support Supervisor

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job details:

  • location:San Diego, CA

  • salary:$25 - $35 per hour

  • date posted:Friday, August 11, 2017

  • job type:Temp to Perm

  • reference:570549

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description

Essential Functions

  • Supervise the IT Help Desk staff in supporting the day-to-day operations of the IT Application, hardware, and network systems.

  • Provide application, hardware, and operating system expertise in the planning, implementation, and support phases of computer systems projects.

  • Implement security including log monitoring, antivirus, system updates and user authorization permissions.

  • Identify, track, and monitor trends and avoidable helpdesk-related errors; work to develop solutions, improvements, and stop-gaps

  • Supervise the IT Helpdesk staff ensuring timely completion of Work Orders and phone call resolution.

  • Monitor performance/metrics for the Helpdesk function to maximize productivity, efficiency, and customer service and compliance levels.

  • Keep informed of industry trends and changing technology related to field of expertise; make recommendations

  • Resolve complex escalated technical issues; use opportunities as teaching exercises for staff..

  • Work to distribute technical knowledge throughout team.

  • for changes to policy, practice, and process accordingly.

  • Perform other duties as assigned.

Qualifications

  • High school diploma or equivalent required, computer-related degree from a technical school, or similar technical training, along with a minimum of five years total experience in helpdesk/IT security related role(s).

  • Expert level knowledge of technical equipment and common software packages.

  • Expert level knowledge of IT security, such as firewalls, anti-virus software, etc.

  • Expert level hardware and software skills, including MS-DOS, Microsoft Windows (7, XP, Vista, Microsoft Office (2003, 2007), Microsoft Access, Microsoft Outlook, Microsoft Internet Explorer, Norton Anti-virus.

  • Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.

  • Strong Networking skills.

  • Strong knowledge of mainframe computers, and Telephony.

  • Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.

  • Excellent verbal and communication skills required.

  • Ability to organize and manage multiple priorities simultaneously.

  • Ability to be patient and train less experienced team members; respond to questions, build capability.

  • Passionate about delivering excellence in customer service within a team environment.

  • Ability to read, analyze, and interpret general business/technological periodicals, procedures, and journals.

  • Ability to write procedure manuals.

  • Ethical, with a commitment to company values.