Randstad Desktop Support Supervisor in San Diego, California
Desktop Support Supervisor
location:San Diego, CA
salary:$25 - $35 per hour
date posted:Friday, August 11, 2017
job type:Temp to Perm
Supervise the IT Help Desk staff in supporting the day-to-day operations of the IT Application, hardware, and network systems.
Provide application, hardware, and operating system expertise in the planning, implementation, and support phases of computer systems projects.
Implement security including log monitoring, antivirus, system updates and user authorization permissions.
Identify, track, and monitor trends and avoidable helpdesk-related errors; work to develop solutions, improvements, and stop-gaps
Supervise the IT Helpdesk staff ensuring timely completion of Work Orders and phone call resolution.
Monitor performance/metrics for the Helpdesk function to maximize productivity, efficiency, and customer service and compliance levels.
Keep informed of industry trends and changing technology related to field of expertise; make recommendations
Resolve complex escalated technical issues; use opportunities as teaching exercises for staff..
Work to distribute technical knowledge throughout team.
for changes to policy, practice, and process accordingly.
Perform other duties as assigned.
High school diploma or equivalent required, computer-related degree from a technical school, or similar technical training, along with a minimum of five years total experience in helpdesk/IT security related role(s).
Expert level knowledge of technical equipment and common software packages.
Expert level knowledge of IT security, such as firewalls, anti-virus software, etc.
Expert level hardware and software skills, including MS-DOS, Microsoft Windows (7, XP, Vista, Microsoft Office (2003, 2007), Microsoft Access, Microsoft Outlook, Microsoft Internet Explorer, Norton Anti-virus.
Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
Strong Networking skills.
Strong knowledge of mainframe computers, and Telephony.
Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.
Excellent verbal and communication skills required.
Ability to organize and manage multiple priorities simultaneously.
Ability to be patient and train less experienced team members; respond to questions, build capability.
Passionate about delivering excellence in customer service within a team environment.
Ability to read, analyze, and interpret general business/technological periodicals, procedures, and journals.
Ability to write procedure manuals.
Ethical, with a commitment to company values.