Veterans Affairs, Veterans Health Administration PROGRAM SPECIALIST in San Francisco, California

  • Duties

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Duties
Summary

OUR MISSION:To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

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Responsibilities

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

GS-07 Salary Range:$48,856.00 to $ 63,517.00 per annual

GS-09 Salary Range: $59,760.00 to $ 77,692.00 per annual

The position is assigned to the Office of the Director for Ambulatory Care. The Program Specialist's duties includes but not limited to the following items below:

  • Responsible for monitoring and provides analysis of ambulatory care performances measure including but not limited to clinical and access measures for this facility and the CBOC's.
  • Serves as an expert resource for matters related to capture, spreadsheet and graphic software used for managerial and clinical purposes.
  • Responsible for training the Ambulatory Care employees in the use of some of the software applications, insures competency and compliance.
  • Responsible for the overall analysis of the ambulatory care performance measures within this medical center and CBOC's using the databases available at the local, VISN and national level such as but not limited to Pharmacy Benefits Management (PBM). VSSC database etc.
  • Collects, distributes, and analyzes data for ambulatory care performance measures and distributes it at least weekly to all the primary care providers (separates the data for the resident providers) at the facility (Medical Practice and Women's clinic) and all the CBOC's (Downtown, San Bruno, Santa Rosa, Ukiah, Eureka and future Clearlake clinics) using various databases.
  • Identifies and recommends ways of eliminating, combining, simplifying or improving procedures and processes. From reports submitted measures the progress and effectiveness of operations against objectives.
  • Monitors and analyzes the trend over a period of time on improvement of the measures.
  • Monitors and analyzes for performance measure improvements by an individual provider.
  • Analyzes the data to see if the provider has made changes to meet the goals of the performance measures and will track this monthly and report to the Office of the Director, Ambulatory Care.
  • Monitors access data and monitors and analyzes scheduling errors and contacts the respective clinics to solve the problem.
  • Analyzes to determine potential problem areas and makes recommendations to correct these and improve coordination between various units and /or offices and/or services.
  • Conducts various computer related projects assigned by the Office of the Director for Ambulatory Care.
  • Works with the data analyst from the Office of the Director's office to provide data for provider profiling and performance pay.
  • Attends all clinic reviews to discuss issues/problems surrounding performance measures or scheduling issues.
  • Conducts a detail analyzes of complex functions, work processes including past, present performance measures, scheduling, trends in improvement etc.
  • Stays abreast of new performance measures, databases and computer programs. Work schedule: MONDAY - FRIDAY, 8:00 AM - 4:30 PM Fair Labor Standards Act: Nonexempt Bargaining Unit:Covered Compressed/Flexible Schedule: Not Available. Telework: Not Available. Virtual: This is not a virtual position. Position Description Title/PD#: PROGRAM SPECIALIST/ GS-07 PD#09157A , GS-09 PD#08108A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report:Not required.
Travel Required

Not required

Supervisory status

No

Promotion Potential

9

Who May Apply
This job is open to…

Agency Employees Only - Appearing on USAJOBS

Questions? This job is open to 1 group.

  • #### Job family (Series)

0301 Miscellaneous Administration And Program

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  • Requirements

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Requirements
Conditions of Employment
  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Must meet time in grade requirement.

Physical Requirements: The work is primarily sedentary, although some physical effort may be required such as walking, standing, bending or carrying light items. Work environment:The work is

  • performed in an office or similar setting requiring normal safety precautions against everyday risks and discomforts. May require occasional travel to the CBOC's and performance related VA conferences/meetings.

Selected applicants will be required to complete an online onboarding process.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/28/2017.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07position you must have served 52 weeks at the GS-05. For a GS-09 position you must have served 52 weeks at the GS-07 . The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note:Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

AND

You may qualify based on your experience and/or education as described below:

GS-07 PROGRAM SPECIALIST (Entry Level of Career Ladder) Qualification, Experience and/or Education:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: communications, computer skills, organizational performance, planning and evaluating, and self-management. OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this GS-07 grade level you mut have:
  • One full academic year of graduate level education. [NOTE: YOU MUST SUBMIT COPIES OF YOUR TRANSCRIPTS for your education to be considered.] OR,
  • Bachelor's degree with Superior Academic Achievement. [NOTE: YOU MUST SUBMIT COPIES OF YOUR TRANSCRIPTS and supporting documents for your education to be considered.] OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond one full academic year of graduate. AND/OR,

GS-09 PROGRAM SPECIALIST (Full Performance of Career Ladder) Qualification, Experience and/or Education:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: communications, computer skills, organizational performance, planning and evaluating, and self-management.

OR, * Education: Applicants may substitute education for the required experience. To qualify based on education for this GS-09 grade level you mut have: * Master's or equivalent graduate degree. [NOTE: YOU MUST SUBMIT COPIES OF YOUR TRANSCRIPTS for your education to be considered.] OR, * Two (2) full academic years of progressively higher level graduate education leading to such a degree. [NOTE: YOU MUST SUBMIT COPIES OF YOUR TRANSCRIPTS for your education to be considered.] OR, * LL.B. (Bachelor of Laws) or J.D. (Juris Doctor degree or Doctor of Law degree), if related. [NOTE: YOU MUST SUBMIT COPIES OF YOUR TRANSCRIPTS for your education to be considered.] OR, * Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond two (2) full academic years of progressively higher level graduate education leading to such a degree. You will be rated on the following Competencies for this position: 1. Communications- Effectively expresses information to multiple audiences through clear dissemination of information and ideas; actively listens to others and demonstrates understanding of their comments and/or questions. 2. Computer Skills-Uses computers, software applications, databases, and automated systems to accomplish work. 3. Organizational Performance- Knowledge of the methods, techniques, and tools used to analyze program, organizational, and mission performance; includes methods that deliver key performance information (for example, comparative, trend, diagnostic, root cause, predictive) used to inform decisions, actions, communications, and accountability systems. 4. Planning and Evaluating- Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes. 5. Self-management- Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Education

Transcripts must be submitted with your application if you are basing all or part of your qualifications on education.

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

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Background checks and security clearance
Security clearance

Public Trust - Background Investigation

  • Required Documents

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Required Documents

Resume Reminder- Your resume must include the following information for each Job listed:

Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail (to include/highlighting Program Specialist specialized experience in detail).

To apply for this position, you must provide a complete Application Package which includes:

  • Resume
  • SF-50

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

  • Cover Letter
  • DD-214
  • OF-306
  • Other
  • Other Veterans Document
  • Resume
  • SF-15
  • SF-50
  • Transcript

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference.For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

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Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

  • Benefits for federal employees
  • Healthcare insurance
  • Pay and leave

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply

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How to Apply

All applicants are encouraged to apply online.To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 12/28/2017 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/10093344.

  1. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

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Agency contact information
HRMS SF VA Health Care System
Phone

(415)221-4810 X24216

Email

V21SFRecruitment@va.gov

Address

San Francisco VA Medical Center 4150 Clement Street San Francisco, CA US

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Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/486085200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 12/07/2017 to 12/28/2017

Salary: $48,856 to $77,692 per year

Pay scale & grade: GS 7 - 9

Work schedule: Full-Time

Appointment type: Permanent