Microtel Inn & Suites by Wyndham General Manager in Springville, New York
Springville. Microtel Inn & Suites by Wyndham - Springville. FT 40+ hrs. Days vary.
Responsible for the overall profitable management of the property including operations, marketing, overseeing all departments including front desk, which includes room rental, reservation management, employee staffing, training, record keeping, report preparation, guest relations. Maintaining housekeeping departments ensuring clean rooms and well as maintenance being up to par and property well maintained.
Adhere to Employee Handbook Procedures. Model & supports company values including confidentiality. Leader by example, Influential; Team player. Not afraid to be hands on. Well working professional relationship with employees. Neat appearance by following Microtel Standards Handbook. Coordinates and supervises the various departments to ensure an environment in which high standards of comfort, service, and quality exist for our guest. Maintains positive guest relations and presents an image through our employees which reflects the Microtel Inn philosophy. Responsible for personal & professional development growth of self & staff. Assist Market Director-Director of Operations as needed. Ensures that all policies, procedures, federal, state, and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed. Ensuring that all Microtel Inn & Suites standards are adhered to by self & staff. Implements and maintains ongoing marketing projects. Actively participates in business, community, and civic affairs in the community and local area. Attends all required Wyndham or Indus mandatory business or training sessions. Acting as a role model to all staff by keeping employee moral at a high by being positive at all times. Inappropriate behavior will not be tolerated. Making sure that the property is up to standards by being neat & clean. To be available & to be able to be of assistance when needed. Guests to be attended to in a timely professional manner. Utilizes procedures to properly forecast, budget, and staff each areas of the hotel. Ensures that all reports of revenue, expenses, business volume, personnel, payroll, and assets are strictly confidential Ensuring that that all operational aspects are adhered to by self and staff. Ensuring highest available rates for room rentals-monitoring ADR and sales. Taking immediate action to respond to positive and negative feedback given from comment cards by sending a letter as soon as received. Any billing inquiries to be handled (no shows, duplicates, etc.
Responsible for training new team members...Work scheduled shifts according to Schedule Guidelines sheet to control labor. Monitoring room night pick up and maximize revenues. TACS to be completed on the scheduled dates to ensure proper payment. Come up with new ideas for the monthly incentive program. Responsible for maintaining a 24 hour front desk schedule. Bank deposits are to be deposited into bank the following working business day. Maintaining proper inventory & stock of all required items for all departments to work efficiently and effectively while controlling purchasing costs. Monitoring and following up with any outstanding direct bills over 30 days. Responsible for the cleanliness and upkeep of hotel in and out. Continues to grow and learn all aspects of every department for personal growth. Ability to lift, push, or pull a minimum of 35 pounds. Guidelines may be modified at any time deemed necessary.