Laser Spine Institute Total Spine Care Coordinator in Tampa, Florida
Responsible for coordinating Total Spine Care schedules for patients who have committed to moving forward in TSC process. This includes: communication with patients, SCC's, Care Team, leadership and other teammates to ensure the best patient experience possible while simultaneously creating a balanced schedule for TSC flow and processes. Additionally: ownership of and assitance to patients including overcoming objections, fielding questions, gathering medical records and overall assitance with patient acquisition.
Handles all incoming questions of prospective and current TSC patients including financial, medical, surgical, and patient experience while coordinating their assigned patients from the moment they commit to Total Spine Care to transferring to Laser Spine Institute for surgery.
Work to maximize capacity utilization, strategically scheduling patient visits to best fit their needs and the capacity of the Total Spine Care team
Address and coordinate follow up visits, and set proper expectations regarding cost for return visits
Assist and direct all patient encounters and strive to create a positive experience for every patient
Schedule prospective patients, and verify accurate insurance information is loaded into the EMR
Build relationships, disarm and build trust with patients and care partners Ensures patients arrive with registration forms completed
Conveys all necessary information to patients regarding TSC circuit.
Coordinate with the physiatrist and medical assistant to ensure patients are prepared prior to their arrival as well as creating the patient’s medication hold calendar to ensure patient stops medications on the correct date, mitigating cancellations due to medication issues.
Confirm collection of all patient documents prior at first appointment including but not limited to: Payment Agreement, Diagnostic Financial Responsibility, ABN, AOB, Brace Acknowledgement Form,
Work in conjunction with Med-Ops, Care team & Contact Team to successfully complete all patient appointments, by scheduling as needed; including, but not limited to any and all internal/external appointments necessary by collecting and organizing all necessary information required to complete a TSC circuit.
Input patient information and appointments in NextGen and Salesforce accurately to provide clarity to those LSI employees that will encounter the patient while in TSC including; imaging information, TOS information, deposit/payment information, MHL info, etc.
Reiterate patient expectations regarding payment for TSC treatments and promote patient understanding of financial responsibility and insurance effect
Follow up with scheduled patients at least 3 days prior to their arrival to confirm they are prepared for arrival and set proper expectations
Ensures pre authorization is captured in cases which TSC requires such
Present and ensure clarity in new care pathways when orders change and discuss how this affects the patients schedule, insurance and financial responsibility
Escalate issues to RN/physiatrists as needed
Other duties as assigned.
Execute all duties in accordance with our CHOICE values.
Treat others with unconditional respect, dignity and equality.
Acknowledge a need or concern by pausing from your task
Customize your approach when meeting with customers (i.e. sitting down at bedside when communicating with a patient.)
Always go that extra mile.
Anticipate the needs of others by providing support and assistance before being asked.
Maintain a positive attitude.
Celebrate the success of your teammates.
Participate in teambuilding events.
Look for ways to make co-workers smile.
Encourage your teammates to meet their goals.
Attend and actively participate in staff meetings.
Share information with coworkers to achieve team success.
Cooperate and build collaborative relationships with one another.
Encourage coworkers to develop their own skills and abilities.
Behave ethically by demonstrating honesty, maintaining high standards and by always doing the right thing — even when nobody is looking.
Take ownership of mistakes without placing blame - apologize quickly.
Demonstrate reliability and responsibility.
Meet deadlines and follow through on all commitments.
Follow established patient, employee and “environment of care” safety policies and procedures.
Constantly work to improve job-related knowledge.
Promptly report and/or correct unsafe acts or conditions in the workplace. .
Provide education to department staff when applicable and necessary.
Consistently look for opportunities to exceed our customer's expectations by personalizing your approach.
Be on time.
Acknowledge a customer's presence immediately by making eye contact, smiling and introducing yourself.
Search for opportunities to improve processes.
Submit innovative ideas to improve the way we do business.
Actively pursue development goals and career objectives.
Knowledge, Skills, Abilities:
Candidate must be a competitive, motivated individual looking for a fast-paced working environment.
Candidate must have computer and customer service skills, be detail-oriented.
Sales experience a plus
- High School Diploma or GED
- Bachelor’s Degree or higher
External Company URL: www.laserspineinstitute.com