WorkSource Oregon Project Coordinator: Client Services in Tigard, Oregon

Project Coordinator: Client Services Position Summary This position supports Project Managers in project execution in the Client Services department and ensures consistently superior client service standards in all client interactions. Client interactions are defined as verbal and written communications, problem resolutions, consulting, budget management and project execution. Responsibilities: Project Execution ' Act as back-up to Project Manager, continually meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinates with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards Operating Standards ' Participate in the development, and implementation of a set of standards by which all client service staff operate to create a best in practice culture that allows for similar level of service regardless of the project staff assigned Research & Communication ' Research claim inquiries and appropriately communicate findings with clients, claimants, and/or other operational departments, research process issues and effectively communicate with project teams and other operational departments Reporting & Documentation ' Provide project reporting and summaries, perform analysis of reporting and ensure quality assurance, draft claimant letters, draft project telephone scripts and website text, assist in development of business rules for claims processing and payments Job Qualifications and Requirements: 1+ year work experience with direct client/customer contact in a professional environment, preferably in the legal field, for a service industry Excellent verbal and written communication skills with a professional, calm demeanor Critical thinking skills and the ability to efficiently gather and process information in a fast paced environment are required. Bachelor's Degree from an accredited college or university Experience with MS Office Suite, specifically Word, Excel and Outlook Distinguishing features for a Senior, Project Coordinator, in addition to those listed above, may include: 2+ additional years of work experience with direct client/customer contact in a professional environment, preferably in the legal field, for a service industry Pay rate: $16-20hourly Shift:Monday-Friday8am-4:30pm