Magic Valley Mall Customer Service Representative (CSR) in Twin Falls, Idaho

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/ada/r/jobs/940170 Customer Service Representatives are responsible for providing accurate information and directions for all customers and publics served by the Magic Valley Mall in a courteous, professional manner.

Essential duties include, but are not limited to:

Answer incoming telephone calls

oAssisting callers in the best and most expedient way, according to their needs

oForwarding calls to proper personnel, taking and relaying messages in a timely manner

Provide assistance to customers and management

oAnswer questions concerning the mall, services available in the mall, and the surrounding areas

oRent strollers and wheelchairs to customers

oIssue gift cards to customers

oAssist mall management with any and all administrative tasks assigned

Dispatch, via radio system, information to mall personnel

oLog information in Dispatch Log book

oAssist security in contacting police, fire department, and emergency medical services as needed

Requirements:

Interpersonal skills

Basic knowledge of email

General computer skills

Phone skills