New Directions Behavioral Health Clinical Network Manager - Remote FL in United States

(WORK FROM HOME AND WORK IN FIELD - Prefer southern or central Florida)

The Clinical Network Manager manages and develops contracts with providers to promote a high quality of care, coordinate contract management, project management and administrative activities across the organization to achieve departmental objectives. Must utilize a clinical and business skillset to be a strategic business partner who actively engages with internal and external customers to achieve organizational goals.


• Work closely with Clinical and Analytics teams to move provider networks from

volume to value-based care and contract philosophy.

• Serve as a clinical liaison working between NDBH Utilization Management,

Intensive Care Management and Integrated Care Management teams and

participating providers and facilities to effectively meet the continuum of care

needs for Health Plan and EAP members.

• Create ER diversion options throughout our customers’ markets by utilizing

specialty network. Contribute to the design, implementation and assessment of

specialized clinical programs in support of members with various care needs.

• Develop high risk, high cost specialty networks addressing: chronic and

relapsing mental health conditions, substance use dependence, child and

adolescent mental health, eating disorders and autism.

• Develop and implement comprehensive provider-specific plans for qualitative

improvement in network performance.

• Utilize data analysis and identify outlier providers who would benefit from

coaching and/or training.

• Partner with our Department Directors on provider education activities including

development of web-based and face-to-face presentations for orientation and


• Participate in professional organizations and professional development activities

maintain professional growth and development through self-directed learning


• Keep current with all clinical affairs trends, policies, practices.

• Adheres to New Directions Behavioral Health Mission Statement, Core Values,

Code of Business Conduct, and Compliance Program.

• Complies with all Federal and applicable State laws and New Directions

Behavioral Health Policies regarding, privacy, confidentiality, and security of

health information, and other designated information.


• Develop diverse, responsive “best practices” networks to meet organizational

needs as measured by customer requests, geo access standards, routine

appointment availability studies and member outcomes.

• Distribution of educational material and procedures to network providers.

• Coordinate and manage delivery of educational programs such as workshops

(live and web based) and quarterly meetings.



• Masters-prepared clinician with independent licensure; substance use disorder specialty strongly preferred.

• Minimum of two (2) years post-licensure clinical experience of clinical practice.

• Demonstrated understanding and proficiency in the principles, concepts and techniques of health care management related to substance use and/or mental health.

• Knowledge of outcomes-based reimbursement strategies; behavioral health clinical protocols; contract negotiation, customer relationship management, substance use step-down levels of care within residential, inpatient and outpatient settings.

• Experience conducting financial analysis by working with claim data and Microsoft Excel spreadsheets to develop a business strategy.

• Proven track record of working as a team player to achieve business related goals that improve the quality and cost of care.

• Computer savvy with proficiency working with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.).

• Must be able to travel up to 25-35% of the time

• Must have valid driver’s license and proof of insurance.


• Substance abuse disorder specialty.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.