Western Governors University Director, Enrollment - Internal Only in United States
Director, Enrollment - Internal Only
Under the direction of the Vice President of Enrollment, the Enrollment Director is responsible for enrolling and retaining the desired number of students for Western Governors University (WGU), while ensuring that the appropriate culture within the workplace is maintained in order to retain employees. In this capacity, the Director will manage a large team responsible for the development of a comprehensive strategy that will enable WGU to meet enrollment and retention targets and maintain a positive student and employee experience.
In addition, the Director will work closely with WGU leadership to provide feedback and management of new program launches, program updates, employee feedback, training conferences, management meetings, and employee retention. This requires close collaboration and shared priorities between the admissions office, administration, program directors, marketing, the People Org., and direct reports.
Essential Functions and Responsibilities
Develop comprehensive enrollment strategy for WGU including staffing, policies/procedures, processes, and employee recognition.
Collaborate with other departments to ensure a positive student and employee experience
Aid enrollmentmanagement in marketing, goals, improvement, and strategic initiatives
Provide support and leadership to Senior Managers, Enrollment Managers, and Enrollment Counselors
Monitor enrollment process for efficiency and improvement
Act as student contact for additional assistance beyond the senior manager.
Design/maintain systems to manage and track student progress within enrollment
Develop and implement goals for enrollment staff
Prioritize and execute on efficiency projects within the department
Work closely with other department leadership to ensure a positive student and employee experience
Provide feedback to WGU administration regarding the nature of student concerns
Serve as key contact for Mentors and Academic peer groups to maintain a communications/information bridge
Conduct hiring and training
Conduct performance evaluations
Continual improvement expected with individual and collective employee performance, motivation, and commitment to students
Help prioritize department strategies to improve student experience and achieve goals
Coordinate recognition and team events
Ensure consistent compliance with regulatory guidelines
Manage budgeted dollars for employee recognition, overtime, travel, etc.
Maintain appropriate staffing levels for each team
Act on behalf of VP when appropriate or VP is not available
Strong oral and written communication skills as well as and interpersonal skills
Strong Microsoft Office skills
Ability to effectively create content and present in front of large groups
Demonstrated problem solving skills
Experience in a call center environment
Some travel required
Master’s degree in education or a related field
Five or more years work experience in recruitment or admissions
Strong experience with distance education and distance learning students is preferred
Five or more years' experience managing a large team of both remote and in office employees
Salt Lake City, Utah, United States