John Q Hammons Night Auditor in United States
With 35 owned properties, comprised of more than 8,400 guest rooms and 1.7 million square feet of banquet space, our properties and brands represent some of the finest facilities in the industry and a competitive edge for John Q. Hammons Hotels and Resorts!
Mr. Hammons built properties that provide an exceptional guest experience. Our vision is to ensure we live up to Mr. Hammons standards of excellence by providing exceptional award winning facilities for each guest!
To act as the sole Guest Service representative and manager on duty during night time hours. To ensure all revenue is posted to the correct department and to balance all revenue department on a daily basis, and complete all necessary reports.
Display good customer relation skills and take initiative to greet guests in a friendly manner.
Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys or card.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
Prepare the Front Office for the upcoming shift and reset day’s business.
Assist Security and enforcement officers in emergency situation.
Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications. Ensure appearance is clean and professional.
Maintain confidentiality of proprietary information and protect company assets.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Other duties as assigned.
Knowledge of computer software Word, Excel, Outlook.
Active Learning — Understand the implications of new information for both current and future problem-solving and decision-making.
Critical Thinking — Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring — Monitoring/Assessing performance individuals, or organizations to make improvements or take corrective action.
Service Orientation — Actively looking for ways to help people.
Reading Comprehension — Understand written sentences and paragraphs in work related documents.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.Education
- HS Diploma or equivalent
- Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Benefits and EEO:
Full-time associates are eligible for the following benefits:
Paid Time Off
Short-term and long-term disability
Company paid life with employee paid supplemental options
Matching 401-k with immediate vesting for eligible participating associates
Company Hotel Travel Discounts
John Q Hammons Hotels & Resorts is an Equal Opportunity/Affirmative Action EmployerMinorities/Females/Individuals with Disabilities/Protected Veterans Click to view EEO is the Law
Note: To be considered for this position, candidates MUST apply at www.jqhhotels.com/careers.
Location Name Rogers, AR Embassy Suites
Location Address 3303 Pinnacle Hills Pkwy.
Requisition ID 2017-9446
Category Hotel - Accounting/Finance
Previous Experience Preferred 6 Months
Employment Type Regular Full Time
Pay Rate 11.00